LiveCareer-Resume

dispatch supervisor resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in Various types of industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Fluent in Spanish
  • Understands confidentiality
  • Marital settlement agreements
  • Power of attorney
  • Expertise in legal proceedings
  • Superb legal research skills
  • Bankruptcy law
Education and Training
Nova Southeastern University Davie, FL Expected in 06/2003 Associate of Science : Paralegal Studies - GPA :
Experience
Frontier Communications - Dispatch Supervisor
Pomona, CA, Oct2013 - Aug2016
  • Maintained employee personnel files and vehicle maintenance files.
  • Created weekly schedules and calculated points and driver payout.
  • Coordinated weekly schedules and calculated driver payments.
  • Documented employee data for personnel files and recorded vehicle maintenance information.
  • Oversaw and coordinated communications within assigned territory.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Documented services performed, operations information and dispatch details in system.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Heartland Dental - Paralegal Assistant
Muskego, WI, Jan2003 - Dec2013
  • Drafted various court documents, invoices and enclosures at attorneys' request.
  • Assembled and organized facts, data and program information as background intelligence.
  • Submitted electronic filings and organized court materials, schedules and actions.
  • Observed privacy laws to prevent breaches and protect data.
  • Interviewed clients to obtain vital case information to support associates.
  • Executed on-time and under-budget projects for senior leadership.
  • Worked with internal departments on loss mitigation.
  • Researched documents and publications to establish case-altering details and evidence.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Coordinated property appraisals and inventories to complete estate planning for clients.
  • Identified and solved complex problems to elevate legal team and business direction.
  • Coordinated subpoena services and other support activities for legal office.
  • Researched cases and attained affidavits to support supervisors and case needs.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
  • Spearheaded special legal projects through emergency resolutions to reduce time.
  • Participated in client interviews, observed questioning process and documented information.
  • Responded to client calls and inquiries to deliver applicable information.
  • Prepared clients for appointments, depositions and testimony.
  • Researched legal authority and black letter law to compare fact patterns to precedential cases and determine probable outcomes.
  • Booked travel arrangements for law firm.
  • Submitted letter briefs to attorney general for authority to withhold public documents.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Detailed rules for trial procedure and requirements for class action suits.
  • Interviewed clients and obtained vital case information to support associates.
  • Identified and analyzed legal documents, discoveries and contracts.
  • Monitored legal volumes to correct discrepancies and implement updates.
Department Of Labor - Paralegal Specialist
Cincinnati, OH, Feb2000 - Nov2003
  • Monitored legal volumes to keep law library up-to-date with latest issues of legal publications.
  • Facilitated courtroom conference calls, set up technology used for presentations and organized exhibits.
  • Trained staff on office procedures and case-specific duties.
  • Assisted attorneys with trial preparation, developed trial exhibits, responded to motions and organized documents for trial discovery.
  • Drafted judicial correspondence and handled court mailings.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Interpreted criminal law, real property law and bankruptcy.
  • Coordinated property appraisals and inventories to complete estate planning for clients.
  • Partnered with attorneys to provide detailed performance reports for corrective action planning.
  • Monitored legal volumes to correct discrepancies and implement updates.
  • Coordinated subpoena services and other support activities for legal office.
  • Submitted letter briefs to attorney general for authority to withhold public documents.
  • Transcribed official records during court proceedings.
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Identified and solved complex problems to elevate legal team and business direction.
  • Participated in client interviews, observed questioning process and documented information.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Interviewed clients and obtained vital case information to support associates.
  • Supported leadership by examining deeds of trust to determine grantor, grantee, trustee and loan amounts.
1234 Ticket Clinic - Traffic Clinic Customer Service
City, STATE, jun1999 - Feb2000
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Prepared correspondence, bench warrants and court orders for [Type] judge.
  • Produced and filed more than [Number] court reports per week with unparalleled accuracy.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

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Resume Overview

School Attended

  • Nova Southeastern University

Job Titles Held:

  • Dispatch Supervisor
  • Paralegal Assistant
  • Paralegal Specialist
  • Traffic Clinic Customer Service

Degrees

  • Associate of Science

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