dispatch supervisor resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Office and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Strategic Planning
  • Business administration
  • Relationship development
  • Recordkeeping strengths
  • Administrative support
  • Staff Management
  • MS Office
  • Supervision
  • Account management
Pikes Peak Community College Colorado Springs, CO Expected in : Human Behavioral Sciences - GPA :
Widefield High School Colorado Springs, CO Expected in 05/1997 High School Diploma : - GPA :
Work History
Frontier Communications - Dispatch Supervisor
Bishop, CA, 03/2014 - 08/2020
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between Dispatchers and customers during arguments and diffused tense situations by employing active listening and customer resolutions.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Supervised and guided new employees on Company policies and procedures and responded quickly to questions, which improved understanding of job responsibilities.
  • Sent out scheduled drivers to assist on tows or other services based on locations, needs and worker availability.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity.
  • Documented all information gathered field and uploaded data to company database for efficient processing using Omadi software.
  • Worked with customers to understand damage complaints and document all issues from towing services and provide it to our General Manager in regards to validity of claim.
  • Investigated claims from before tow and after tow to determine whether claims would receive approvals or denials.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Researched emerging industry trends, new applications, concepts and procedures for clients.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Capitalized on emerging trends in customer preferences and Private Property marketplaces when developing and implementing targeted solutions.
  • Increased Claireevity of Private Property accounts by providing individualized customer service and developing relationships with account holders.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Health & Hospital Corporation - Income Maintenance Technician III
Indianapolis, IN, 10/2016 - 10/2018
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Developed individual plans for self-sufficiency.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
Goodwill Employment First - Case Manager
City, STATE, 02/2007 - 10/2009
  • Managed and maintained food assistance recipients files and kept clients in compliance with federal and state guidelines.
  • Facilitated program overview for new and returning clients.
  • Executed daily operations as case manager and administrative assistant
  • Requested information from present and past employers concerning clients and employment status.
  • Initiated sanctions for clients that did not stay in compliance with program.
  • Continuous data entry on existing files on a daily basis.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.

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Resume Overview

School Attended

  • Pikes Peak Community College
  • Widefield High School

Job Titles Held:

  • Dispatch Supervisor
  • Income Maintenance Technician III
  • Case Manager


  • High School Diploma

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