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Dispatch Supervisor Resume Example

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JI

DISPATCH SUPERVISOR
Summary

Hardworking Shift Supervisor with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty, increasing revenue and enhancing company success.

Service-oriented Management Trainee focused on maintaining consistent record of achievement in multiple areas of operations. Demonstrated record of offering superior service to customers and staff. Proven history of detailed work and fast learning.

Personable and dedicated Customer Service Representative with extensive experience in Patient Scheduling, Customer Service and Management industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented Customer Service with over 15 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, Customer Service Representative, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Recordkeeping
  • Dispatcher monitoring
  • Policies and procedures
  • Mentoring and training
  • Schedule coordination
Education and Training
GEDAtlantic Technical InstituteCity10/2017
Certifications
  • Customer Service Representative Certificate
  • Leadership Essentials Certificate
  • OSHA certification: Food Handling
  • SafeServ Certified: Food Handler
  • Occupational Safety and Health, Food Safety: Certified
  • OSHA certification: HACCP Certification
  • ServSafe
  • Customer Service Professional Certificate
  • HIPPA certification
Experience
Company NameDispatch Supervisor | City, State05/2016 to 09/2019
  • Mentored, trained and managed team of 4 employees and offered insight and direction, helping boost overall performance.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Reviewed different routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Scheduled and dispatched over 4 daily roadside assistance calls based on caller locations and available employees.
  • Trained over 4 employees on accurate triaging and dispatching procedures while personally handling over 50 daily calls.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
Company NamePatient Scheduler | City, State06/2018 to 11/2018
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Assisted patients in filling out pre-appointment paperwork.
  • Answered office phones and emails.
  • Scheduled new and existing patients as walk-ins or over the phone.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Worked with operating facilities to schedule procedures on behalf of over 200 offices and DO, ARNP, PA, Surgeons.
  • Checked with doctors for availability.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed front desk duties, including answering phones, scheduling appointments.
  • Used Nextgen software to process patient payments and update accounts.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
Company NameShift Supervisor | City, State12/2009 to 12/2012
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Hazard Analysis and Critical Control Points (HACCP) and Health Department Regulations and guidelines to keep products within tight tolerances.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Trained over 25 employees over 10 years in effective work procedures and performance strategies.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Answered and resolved customer questions and concerns.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
Company NameCrew Member | City, State06/2007 to 11/2009
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Resolved customer complaints issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Drove team success by completing every job positions quickly and accurately.
  • Coordinated with Managers or Shift leaders to understand project needs and provide needed support to meet targets.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
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Resume Overview

School Attended

  • Atlantic Technical Institute

Job Titles Held:

  • Dispatch Supervisor
  • Patient Scheduler
  • Shift Supervisor
  • Crew Member

Degrees

  • GED

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