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dispatch supervisor resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours.

Adaptable Dispatch Supervisor with a career spent overseeing workforce requirements and making adjustments based on customer needs. Bilingual individual offering expertise in fleet transportation environments. Ready to tackle new challenges in an office-based setting.

Dedicated Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Skilled Dispatcher with 8 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Monitoring Field Personnel
  • Service Planning
  • Improving Operations
  • Adjusting Routes
  • Delegating Work
  • Team Work Scheduling
  • Work Personnel Advisement
  • Speech Clarity
  • Service Vehicle Dispatch
  • Problem Assessment
  • Verbal and Written Communication
  • Job Specification Review
  • Client Interaction
  • Calendar and Scheduling Software
  • Call Center Software
  • Service Requests
  • Work Order Preparations
  • Schedule Management
  • Traffic Monitoring
  • Aviation Ground Support Software
  • Route Planning and Adjustment
  • Work Crew Dispatch
  • Dispatch Recordkeeping
  • Repair Scheduling
  • Personnel Monitoring
  • Effective Communications
  • Dispatcher Monitoring
  • Mentoring and Training
  • Logistics Activities and Coordination
  • Schedule Checking and Oversight
Experience
Dispatch Supervisor, 06/2022 - Current
Metro Transit - St. Louis Swansea, IL,
  • Mentored, trained and managed team of 50+ employees and offered insight and direction, helping boost overall performance.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Planned out driver routes ahead of time, which cut down on mileage.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 50 drivers.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
Dispatch Supervisor, 06/2015 - 06/2022
Metro Transit - St. Louis Saint Louis, MO,
  • Mentored, trained and managed team of 100+ employees and offered insight and direction, helping boost overall performance.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Reviewed scope of each project to estimate number of man-hours required.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled loads according to priority and available equipment.
  • Supervised driver dispatching, route planning and vehicle tracking for over 100 drivers.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Reported delays, accidents or other traffic and transportation situations.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Investigated and resolved customer and vendor issues to retain business.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Communicated with individuals within inbound call center setting to complete dispatch support for calls.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Ramp Supervisor, 05/2004 - 03/2015
Airport Terminal Services Inc Queens, NY,
  • Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
  • Managed mechanical, cabin and cargo services for inbound and outbound flights.
  • Updated shift paperwork, assisted with payroll and produced reports.
  • Completed mathematical calculations and prepared load plans.
  • Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
  • Determined flight close-out times and completed and verified flight manifest forms.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Operated equipment to support on-ground operations in between flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Connected electrical power units and service hoses to aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Protected customers' baggage from loss, theft and damage.
  • Collected, sorted and checked baggage tags against flight lists.
  • Trained new team members to apply industry best practices and airfield safety protocols.
  • Staged aircraft cargo to direct ground crew to unload and load baggage.
  • Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
  • Conducted inventories and updated database to reflect accurate cargo information.
  • Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
  • Inspected cargo for accuracy of documentation and weight requirements.
  • Arranged items at destination according to customer requests and instructions.
  • Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Used scanners to track parcel information, condition or receipt.
  • Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Checked import and export documentation to determine cargo contents.
  • Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
  • Computed aircraft's gravity to determine allowed quantity and orientation of cargo allowed.
  • Discussed cargo handling with flight crew to monitor in-flight movement.
  • Analyzed charts and computers to calculate load weights for aircraft compartments.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
Education and Training
High School Diploma: , Expected in 06/1988
-
Oceana High School - Pacifica, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Oceana High School

Job Titles Held:

  • Dispatch Supervisor
  • Dispatch Supervisor
  • Ramp Supervisor

Degrees

  • High School Diploma

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