dispatch supervisor resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Along with being a Reliable Operations Manager with over 4 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.


  • Reduced operational expenses by 36% by streamlining branch operations.
  • Promoted to area manager after 2 years with the company.
  • Reduced lost workdays and recordable incidents to 1 by implementing a safety awareness program.
  • Supervised team of over 150 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Key Performance Indicators (KPIs)
  • Project Requirements
  • Service Requests
  • Traffic Monitoring
  • IBM Notes
  • Cost Management
  • Sage 50 Accounting
  • IBM SPSS Statistics
  • Records Organization and Management
  • Inventory Management
  • Team Leadership
  • Microsoft Project
  • Staff Management
  • Business Management Principles
  • Staff Training
  • Department Oversight
  • Onboarding and Orientation
  • Planning and Implementation
  • Logistics Oversight
  • Business Leadership
Work History
04/2022 to Current Dispatch Supervisor Matson Inc | Kodiak, AK,
  • Communicated with our customers to open up/extend our capacity.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 6 dispatchers and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Directed dispatching, routing and tracking of 130 fleet vehicles.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
10/2017 to 04/2022 Operations Manager Koch Industries, Inc. | Los Angeles, CA,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised two area managers employees four ten shift, overseeing efficiency over eighty and the daily operation.
  • Manage a million dollar process on a daily, along with managing hours based off of California laws.
  • Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
  • Assisted with new building launches and launching new programs to the network/region
01/2016 to 10/2017 Manager Hologic | Orlando, FL,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
Expected in to to Associates | History Modesto Junior College, Modesto, CA GPA:
Expected in 05/2017 to to High School Diploma | Peter Johansen High School, Modesto, CA GPA:

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Resume Overview

School Attended

  • Modesto Junior College
  • Peter Johansen High School

Job Titles Held:

  • Dispatch Supervisor
  • Operations Manager
  • Manager


  • Associates
  • High School Diploma

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