dispatch supervisor resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Bartending
Assistant Manager Experience
Medical Coding
Medical Billing
CPT Coding
Medical Scheduling
ICD-9
Insurance Verification
Physiology Knowledge
Medical Records
EMR Systems
Transcription
Medical Terminology
Medical Office Experience
Anatomy Knowledge
Epic
Patient Care
Accounting
QuickBooks
Assessments
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Accounting, Insurance, Reporting
Assistant Manager, Medical Billing, Safety
Closing, Medical Terminology, Scheduling
CPT Coding, Office, Servers
Customer service, Payroll, Supervision
Fast, Payroll processing, Trainer
Focus, Personnel, Transcription
General, POS, Year-end
Management, Coding
ICD-9, QuickBooks
Experience
01/2018 to Current
Dispatch SupervisorGardaworld – Fairburn, GA,
I'm Responsible for organisational structure, i deal with planning, coordinating, administration in general management issues, which include the day-to-day operations.
I Plan,coordinate and monitor the order/contract assembly attendance and productivity for employees by maintaining accurate and updated records.
I also Designed a new way to develop and train my dispatch staff to allow even beginners the opportunity to Succeed.
Payroll accountability and transparency management.
Hour and time tracking.
Month-end and year-end reporting.
Payroll processing and review.
Trained in highly specialized payroll software.
I cut payroll processing time by 32%, I also shaved 14 days off month-end closing and reconciliation.
Reviewed scope of each project to estimate number of man-hours required.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Mentored, trained and managed team of 6 employees and offered insight and direction, helping boost overall performance.
Reported delays, accidents or other traffic and transportation situations.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Tracked all changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
07/2013 to 01/2016
Healthcare AdministratorBrookdale Senior Living – Roanoke, VA,
Improved clerical infrastructure by implementing medical content management system.
Researched health center standards and guidelines to identify best practices and improvement opportunities.
Maintained ample stock of medical forms and documents by instituting quarterly inventory checks.
Ordered all supplies needed for the office and kept tabs on inventory.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Communicated with patients with compassion while keeping medical information private.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Delivered income records, balance sheets and insurance documents to board to keep executives informed of all potential financial issues.
Responded proactively to concerns and questions by acting on patient feedback.
Archived all correspondence with internal staff and external partners to answer potential future inquiries.
Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Trained front desk receptionist to enthusiastically greet and assist incoming patients.
03/1996 to 04/2010
Key Server, Bar tender & assistant managerSam Seltzer's Steakhouse – City, STATE,
I worked here for 13½ years.
I was a
I was a key & had all manager functions in the POS.
Implemented food and drink safety procedures and regulations in a fast paced and high volume dining establishment. While bartending servering & traing, I managed dining establishment several times a month.
Interacted with guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Trained 30+ new bartenders to increase knowledge of drink preparation and upselling techniques.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Managed up to 50 customers per shift while simultaneously assisting 15 restaurant servers.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
Reduced inventory losses by creating new drink menu items to move older products.
Worked with management to plan and implement special events to boost customer numbers and profits.
Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Education and Training
Expected in 2011 to to
Associate: Medical Billing & Coding ATA College - Spring Hill, FL GPA:
Activities and Honors
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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