dispatch supervisor resume example with 12+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Adaptable Dispatch Supervisor with a career spent overseeing workforce requirements and making adjustments based on customer needs. Bilingual individual offering expertise in fleet transportation environments. Ready to tackle new challenges in an office-based setting. Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours. Dutiful Dispatch Supervisor proudly offering over 18 years' experience coordinating logistics activity and monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership and critical thinking talents.
Skills
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Experience
Dispatch Supervisor, 02/2022 - 04/2022
Menzies Aviation – Seattle, WA
Menzies Aviation – Seattle, WA
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 12 drivers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Received payment and posted to appropriate customer accounts.
Dispatch Coordinator, 09/2020 - 02/2022
Enersys – Anytown, WA
Enersys – Anytown, WA
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Recorded and maintained files or records of customer requests, work or services performed.
- Ordered supplies or equipment to issue to personnel.
- Received or prepared work orders.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Worked with routing specialists, route managers and service department to optimize routes.
- Dispatched drivers to meet daily delivery needs for company customers.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Relayed work orders, messages or information using telephones or two-way radios.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Office Manager, 12/2007 - 11/2018
Dougherty County School Systems – Albany, GA
Dougherty County School Systems – Albany, GA
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Administered payroll and maintained proper documentation of employee personnel.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Scheduled loads according to priority and available equipment.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Operated register, handled cash and processed credit card transactions.6
Education and Training
High School Diploma: Expected in
La Marque Learning Center - Pasadena, TX
La Marque Learning Center - Pasadena, TX
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Resume Overview
School Attended
- La Marque Learning Center
Job Titles Held:
- Dispatch Supervisor
- Dispatch Coordinator
- Office Manager
Degrees
- High School Diploma
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