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Dispatch Supervisor Resume Example

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DISPATCH SUPERVISOR
Summary

Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

Skills
  • Delegating work
  • Critical thinker
  • Service planning
  • Monitoring field personnel
  • Database maintenance
  • Schedule coordination
  • Processing orders
  • Delivery procedures
  • Adjusting routes
  • Improving operations
  • Customer relationship management
  • Project organization
  • Team building
  • Relationship development
  • Process improvement
  • Planning and coordination
  • Administrative support
  • Inventory management
  • Organization
  • Team management
  • Problem resolution
  • MS Office
  • Security systems
  • Operational improvement
  • Business operations
  • Invoice generation
  • Communications
  • Insurance billing
  • Supervision
  • Customer service
Experience
February 2018 to Current
Driev Inc.Rancho Mirage, CADispatch Supervisor
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
  • Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
  • Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Accurately and efficiently responded to over 50 daily requests.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Alerted drivers of road and weather hazards in real time to accomplish 180 days without driver accidents.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
  • Reported delays, accidents or other traffic and transportation situations.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Leveraged Dispatch Tracker and light speed to input and compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
  • Coordinated materials management throughout all stages, including rotating stock, placing new orders and inspecting shipments.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Protected team members from injury by properly maintaining and storing equipment, tools and supplies.
  • Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete.
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Inspected and moved products to designated areas in warehouse.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Adhered to all local state and federal vehicular regulations while driving.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Constructed and maintained artful displays for merchandise.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Factored in special circumstances and routine needs when placing new supply orders.
  • Consulted with department supervisors and inventory team to evaluate needs and discuss corrective actions for individual concerns.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Entered information into Bar Cloud to update Light Speed and status reports.
  • Established best practices for warehouse slotting and mapping to ensure adherence to safety regulations.
  • Provided top quality control while eliminating downtime to maximize revenue.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
September 2017 to February 2018
Sam's ClubPalm Desert, CACashier Supervisor
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled
    customer
    complaints
    and
    concerns
    and escalated to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Handled
    customer
    complaints
    and
    concerns
    and escalated to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalated to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns
    and escalated to direct supervisor for quick resolution.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Operated fork lift and pallet jack equipment to lift and transport stock.
  • Arranged updated promotional displays every week.
  • Prepared food, including pizza, hot dogs and sandwhich items.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Operated cash register, collected payments and provided accurate change.
  • Processed returned items in accordance with store policy.
  • Distributed new merchandise efficiently to different departments.
  • Trained new employees in cashiering procedures, offering assistance in resolving cash issues.
  • Counted product stock to maintain inventory records.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to upper management for remediation.
  • Cross-trained in customer service,jewelry,deli and tobacco roles in order to provide skilled backup for team members.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Restocked the deli with silverware, straws, napkins and condiments.
  • Accurately handled over $25,000.00 of payments daily in cash and credit cards payments for memberships, Sam's Club Cards and tills for all departments.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Monitored caged product availability in store, on shelves and in orders to accurately answer customer questions.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Answered phone calls to assist customers with questions and jewelry orders.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Stayed up to date on current item discounts to support promotions.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
July 2012 to April 2017
Party City Holdco Inc.Palm Springs, CATeam Leader Supervisor
  • Recruited and hired top-level talent for various job positions.
  • Spearheaded seasonal and transition projects by delegating tasks to associates, supervising and remedying issues quickly.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Improved processes by identifying slow-downs and collaborating with general management to resolve.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Collaborated with 24-person team to improve tracking and work issue logging.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Developed and managed annual operating budgets for Halloween City -area facilities for four season as the temporary general manager
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Created training manual for all employees to use as reference guide for Halloween City.
  • Supervised, trained and evaluated over 150 employees in retail industry.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Identified source of equipment malfunctions by using various troubleshooting methods.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Liaised with project managers to evaluate project scope and define milestones anddeadlines.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Managed daily operations, including supervising multiple team members across 8 locations.
Education and Training
June 2002
The Scholars Academy
Ehrenberg Arizona
High School Diploma
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Resume Overview

Companies Worked For:

  • Driev Inc.
  • Sam's Club
  • Party City Holdco Inc.

School Attended

  • The Scholars Academy

Job Titles Held:

  • Dispatch Supervisor
  • Cashier Supervisor
  • Team Leader Supervisor

Degrees

  • High School Diploma

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