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Dispatch Supervisor Resume Example

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DISPATCH SUPERVISOR
Summary

Efficient Administrative Assistant with 10+ years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.

Skills
  • Mentoring and training
  • Logistics activities and coordination
  • Recordkeeping
  • Schedule checking and oversight
  • Knowledgeable in PowerPoint, Excel, outlook and adobe
  • Schedule coordination
  • Data entry
  • Database maintenance
  • Critical thinker
  • Project management
  • Administrative support
  • Customer service
Experience
Dispatch Supervisor | 03/2017 to CurrentCoastal Transportation Inc. - Norcross , GA
  • Mentored, trained and managed team of 5 employees and offered insight and direction, helping boost overall performance.
  • Reviewed scope of each project to estimate number of man-hours required.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Reported delays, accidents or other traffic and transportation situations.
  • Scheduled and dispatched over 50 daily roadside assistance calls based on caller locations and available employees.
  • Communicated with individuals within inbound call center setting to complete dispatch support for customers calls.
  • Managed daily delivery and work schedules to maximize coverage.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
Office Manager | 07/2011 to 01/2017Whatley Electric Company - Birmingham , AL
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated logistics for corporate events.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Managed inventory and purchase of supplies for office operations and computer maintenance.
  • Greeted visitors promptly and directed to correct locations.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 50.
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Updated employee paperwork and records.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Generated financial reports for management review.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Program Manager | 01/2007 to 06/2011University of Alabama at Birmingham - Birmingham, AL
  • Delivered detailed reports including clear spreadsheet data and other visuals.
  • Managed all training in regards to staff development, change management and technical operations and controls.
  • Supervised DATA ENTRY PERSONNEL to ensure optimal productivity while training staff on best practices and protocol.
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Verified accuracy of programming logs and conformance with FCC rules and regulations.
  • Coordinated planning and program development between news teams and other programming staff.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
  • Drafted tax documentation and fulfilled requirements to maintain nonprofit status.
  • Facilitated administrative support and coordinated project tasks for PHTS program.
  • Managed operations in accordance with budget requirements.
  • Planned, directed and coordinated all programs and services.
  • Answered telephone inquiries and processed incoming and outgoing mail.
  • Communicated project status and requirements to PHTS OFFICERS, keeping all parties aware of impending deadlines.
  • Stayed up to date on procedures to maintain nonprofit status and accurately file taxes.
  • Coordinated and monitored performance and quality of all programs and services.
  • Performed project coordination to prepare meeting minutes, complex reports and spreadsheets.
  • Controlled financial activities, including budget development and administration, payroll, billing and accounts payable and receivable.
  • Completed quarterly and yearly audits.
Education and Training
Mcadory High School - - Mccalla,AL | | High School Diploma05/2005
Southern Union State Community College - - Wadley,AL | | Associate of Science01/2007
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Resume Overview

Companies Worked For:

  • Coastal Transportation Inc.
  • Whatley Electric Company
  • University of Alabama at Birmingham

School Attended

  • Mcadory High School
  • Southern Union State Community College

Job Titles Held:

  • Dispatch Supervisor
  • Office Manager
  • Program Manager

Degrees

  • Mcadory High School - Mccalla , AL | High School Diploma
    Southern Union State Community College - Wadley , AL | Associate of Science

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