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Dispatch/Order taker Resume Example

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DISPATCH/ORDER TAKER
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
  • Windows , Lotus Notes, Word, Outlook and Excel.
  • Customer call handling
  • Peer Interviews
  • Trained co-workers
  •  Tutored special needs students when I was in high school.
  • Have taken many customer service courses.
  • Good at problem solving
  • Priortizing

Accomplishments
Managed call flow with zero missed calls.
Experience
Dispatch/Order taker
June 2010 to CurrentCompany Name － City, State
  • Daily Billing Several reports including Rejected Concrete, Weekly Wait Time, Monthly Wait Time, Credits Per Salesman.
  • Entering credits Penn DOT Invoicing Post sales data Writing and researching credits.
  • Enter handwritten tickets Pricing phone calls Entering projects for salesman Credit memos Customer Concerns Placing customer orders.
Teller
October 2008 to June 2010Company Name － City, State
  • Handled many types of transactions.
  • Payments that I handle are loan, mortgage, credit line.
  • Work with multiple types of accounts Money Market Accounts, CD's, checking, and savings.
  • Answered account questions over the phone.
Customer Service
June 2007 to January 2008Company Name － City, State
  • Pennsylvania Food Merchants Association.
  • Handled Customer Service Phone calls from Agents and Sales Representatives.
  • Set up new accounts for Money orders and prepaid systems.
  • Worked on Excel spreadsheets for special projects.
Customer Service
February 2006 to February 2007Company Name － City, State
  • Bluecard Host.
  • Handled calls from providers offices.
  • Electronic investigations sent on claims.
  • Handled any kind of difficult situation that would arise as far as questions or problems with how a health insurance claim was paid.
Protech III
October 2000 to July 2005Company Name － City, State
  • Underwrite for multiple states including Pennsylvania, New York,and Texas.
  • Assisted our AIP Rate Examiner in preliminary review for red flag indicators.
  • Then manually rated policies to reflect correct premium.
  • Work with agents, claims representatives and policy holders on a daily basis.
  • Respond to complaints from Policyholders, Producer, Automobile Insurance Plans, and Insurance Departments.
  • Complete complex underwriting of applications and renewals.
  • Authorize notices of cancellation to policyholders and producers of record per established criteria.
  • Complete complex changes on policies per written request of producer/policyholder using approved classification systems.
  • Authorized the issuance of approved contracts and coverage forms; interpret these forms and establish coverage as needed.
  • Index corrections to policy billings Assist Supervisor in quality checking.
  • Answer calls/questions from Producers, Policyholder?s, Finance Companies.
  • Have attended several classes within Nationwide and achieved level one certification.
  • Such as Taking Charge of Your Development, Picture Perfect Customer Service training, Winning Resumes/Interviewing Skills and Anger Management.
Customer Service
January 1997 to October 2000Company Name － City, State
  • Process customer orders.
  • Quotations and expedites.
  • Sample Requests.
  • Track Shipments.
  • Help customers to find replacement parts.
  • Received spot bonus for error free service in 1998.
  • Recognized by a co-worker for assignment assistance.
Receptionist/Telephone Operator
January 1996 to January 1997Company Name － City, State
  • Scheduled appointments.
  • Maintained front desk.
  • Greeted Clients.
  • Updated files.
  • Processed payments for services rendered.
Skip Tracing
January 1995 to January 1997Company Name － City, State
  • Skip Tracer Tracked down delinquent student loan accounts.
  • Trained new employees on procedures.
  • Conducted peer interviews on perspective employees.
  • Worked with Davox (a computer operated phone system) Called international borrowers.
Customer Satisfaction Supervisor
January 1995 to December 1995Company Name － City, State
  • Front end and customer service desk supervisor.
  • Trained new employees.
  • Assigned responsibilities to cashiers.
  • Scheduled employee lunches and breaks.
  • Commercial Sales orders.
Customer Service Representative
January 1993 to January 1996Company Name － City, State
  • Front end and customer service desk.
  • Trained new employees.
  • Assigned responsibilities to cashiers.
  • Reconciled cash drawers.
  • Customer Returns and voided sales.
Education
High School Diploma : Business, 1994Central Dauphin High School － City, State, Dauphin
Member of Spanish Club
Coursework in Business
​
Some College : BusinessFranklin University － State
Coursework in Business Adminstrataion
Minor in Marketing
Skills

Underwriting Insurance

Call Center
Supervisory/Trainer
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Resume Overview

School Attended

  • Central Dauphin High School
  • Franklin University

Job Titles Held:

  • Dispatch/Order taker
  • Teller
  • Customer Service
  • Protech III
  • Receptionist/Telephone Operator
  • Skip Tracing
  • Customer Satisfaction Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma : Business , 1994
    Some College : Business

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