dispatch officer resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Motivated and knowledgeable Dispatcher with 16 months of experience. Adept at checking on personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, and prioritizing calls.

Monitoring and tracking trucks and forklifts. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses. Articulate team player with rapid and accurate typing skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Service Planning
  • Monitoring Field Personnel
  • Processing Orders
  • Delegating Work
  • Improving Operations
  • Work Crew Dispatch
  • Work Order Preparations
  • Client Interaction
  • Customer File Maintenance
  • Effective Communications
  • Message and Work Order Transfer
  • Personnel Monitoring
  • Verbal and Written Communication
  • Dispatch Recordkeeping
  • Schedule Management
  • Traffic Monitoring
  • Training New Hires
  • Data Entry
  • Critical Thinker
  • Customer Relationship Management
Dispatch Officer, 02/2022 to Current
Clarion SecurityWest Memphis, AR,
  • Tracked changes in computer system to keep records current and accurate.
  • Liaised with transport companies.
  • Liaised with customer service.
  • Kept track of orders.
  • Printed and organized orders for the forklift drivers to pick the orders.
  • Kept track of space counts per order.
  • Invoiced orders before shipment.
  • Loaded and unloaded trucks.
  • Picked orders when needed to.
  • Troubleshot office equipment, computer hardware and software issues.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Answered phone to take messages or redirect calls to colleagues.
  • Delivered exceptional customer service through direct communication with transport companies team members.
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Greeted and signed in visitors to facilitate front office operations.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
  • Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
  • Answered telephones, directed calls and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Computed, recorded and proofread data or reports.
  • Completed and mailed contracts, invoices or checks.
  • Delivered messages and ran errands.
  • Trained staff members to perform work activities and use computer applications.
Grader, Packer, Laborer , 08/2021 to 02/2022
Seven Hills FoundationAndover, MA,
  • Inspected, graded and sorted incoming goods by evaluating based on appearance and overall quality.
  • Participated in and completed training on properly and safely operating new equipment.
  • Avoided potential hazards and obstructions such as utility lines to minimize job site accidents.
  • Selected random samples of food products to identify grade by assessing qualities such as size, weight and color.
  • Performed routine maintenance such as lubricating, fueling and cleaning.
  • Labeled products passing inspection to verify items met required specifications.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Read plans, instructions or specifications to determine work activities.
  • Understood and followed oral and written directions.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Trained new employees regarding warehouse procedures and standards.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
Volunteer, 01/2016 to 01/2021
Sugarman AustraliaPerth, WA,
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Assisted with and organized programs, events, and activities to drive outreach initiatives.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Helped organize and implement programs and projects to aid community and individuals.
  • Resolved complaints or issues using strong customer service and engagement skills.
  • Entered data into computer systems, updating records and files with new information.
  • Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
  • Sorted mail and answered phone calls to assist with administrative needs.
  • Engaged with stakeholders and community members and answered questions regarding volunteer programs.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Maintained accurate records and documented client data in company databases.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
Disability Support Worker, 03/2012 to 12/2016
EdmansCity, STATE,
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Collaborated with community workers to implement exciting social activity programs within facility.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Created detailed and individualized plans to best support patients.
  • Improved resident and staff engagement through group activities.
  • Transported patients safely to social activities and doctors appointments.
  • Administered medication to patients according to strict schedules.
  • Collaborated with other professionals to assess client needs.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Advocated for clients to resolve medical or personal crises.
  • Documented services and collected required data for evaluation.
  • Educated clients on options to assist in making informed decisions.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Supervised other workers and caregivers providing services to clients.
  • Utilized data and experience to coordinate patient care and rehabilitation.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
Education and Training
Certificate IV: Disability Care, Expected in 01/2010 to Tafe SA - Salisbury, SA,
Certificate III: Disability Care, Expected in 12/2009 to Tafe SA - Salisbury, SA,

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Resume Overview

School Attended

  • Tafe SA
  • Tafe SA

Job Titles Held:

  • Dispatch Officer
  • Grader, Packer, Laborer
  • Volunteer
  • Disability Support Worker


  • Certificate IV
  • Certificate III

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