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dispatch officer resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Accomplishments

UNM Management Academy - August 2011 - March 2012 University of New Mexico, Albuquerque, NM


Interim Manager Cashier's Department - October 8, 2011 - November 23, 2011


Hampton Leader Program Certificate - 2001 Hilton Hotels Corporation, Memphis, TN

Experience
03/2014 to Present
Dispatch Officer Allied Universal Security Naples, FL,
  • Acts as the communication center and support for Drivers, Internal and External Customers and Management during the normal Dispatch day.
  • Conducts first interviews, reference checks and testing during the hiring process, as needed by the Transportation Department.
  • Updates personnel files, maintains license and medical records for drivers as needed.
  • Manage the hours worked by drivers to comply with applicable regulations and policies.
  • Shares responsibility with the Transportation Department to create a safe work environment for all employees.
  • Participates in new employee Safety training, and ongoing training with Safety Meetings and Driver Observations.
  • Enters payroll for the Drivers, runs daily timesheet reports and updates payroll worksheets, as required.
  • Monitors daily move logs and forwards them to the Inventory Control Clerk.
  • Keeps an accurate record of company vehicle maintenance.
  • Schedules required service and repairs.
  • Updates mileage weekly within the Reynolds system.
  • Monitors the safety status of all vehicles and take steps to insure that all vehicles are safe to drive.
  • Creates driver schedules, dispatches drivers during the workday, and monitors driver productivity and other cost elements of the Transportation Department.
  • Coordinates the daily movement of inventory and company equipment as directed by the Transportation Manager.
  • Provides Supervision assistance to the Transportation Department as required.
  • Pick up, inspection and purchase of RV's out of town and driving them back to lot in Albuquerque.
  • Read Maps and follow written and verbal geographic directions.
  • Follow safety rules while transporting purchased RV's.
  • Check condition of vehicle's tires, brakes, and windshield and safety equipment to ensure that everything is in working order.
  • Report any RV malfunctions or repairs needed.
  • Assisting in moving/transporting RV's in town for shows and or deliveries.
03/2015 to 08/2015
Administrative Assistant II Pro2serve Professional Project Services, Inc. Salt Lake City, UT,
  • Performed a variety of administrative and staff support duties Assisted and directed visitors Resolved administrative problems and inquiries Scheduling of various activities, meetings and more Prepared documents; financial, memos, letters Purchasing Card Holder Time Keeper and Approver Acted as liaison with students, staff and other departments.
11/2014 to 03/2015
City Carrier Assistant I City Of Lakeland, Civil Service Lakeland, FL,
  • Deliver and collect mail on foot or by vehicle under varying road and weather conditions.
  • Maintain effective professional and public relations.
  • Check condition of vehicle's tires, brakes, and windshield and safety equipment to ensure that everything is in working order, report any repairs as necessary.
  • Follow safety rules, postal law and regulations.
02/2014 to 05/2014
Bus Driver Ascension Health Cary, IL,
  • Pick up and drop off students at regularly scheduled neighborhood locations following strict time schedules.
  • Read Maps and follow written and verbal geographic directions.
  • Follow safety rules as student(s) board and exit bus and as the students cross streets near bus stops.
  • Check condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment to ensure that everything is in working order.
  • Report delays, accidents or other traffic and transportation situation using mobile two-way radios and telephones.
  • Report bus malfunctions or repairs needed.
  • Prepare and submit reports that may include number of passengers, trips, and mileage and fuel consumption.
  • Comply with traffic regulations in order to operate vehicles in a safe and courteous manner.
09/2012 to 12/2013
Manager/ Operator Bright Farms Irvington, NY,
  • Manage a convenience store with gas station Responsible for day to day operations of a small business Maintenance and upkeep of licenses - business, tax and more Manage accounts payable/receivable with vendors and business liaisons Daily budgeting, purchasing and maintenance of store inventory Cash handling and credit card transactions- record maintenance and daily logs Supervisor for part time employees - hiring/terminating, training, problem solving, and job supervision.
  • Prepared reports and summaries of business expenses, inventory, sales, and other pertinent information.
02/2010 to 09/2012
Cashiering/Student Account Receivable Supervisor Lineage Logistics Grand Island, NE,
  • Supervise, train, and evaluate cashiers, work study(s) and department courier Oversee day to day internal operations for the Cashiers Department Perform daily reconciliation for the Department.
  • Balance One Step and Banner Systems for Main and Branch campuses Develop and implement policies and procedures for department and staff, establishes and implements; short and long term goals and objectives for the Department and changes that are necessary for improvement.
  • Communicate with branch offices and senior level management in sister department regarding student accounts, transactions, and system issues Develop and implement one on one meetings and trainings with staff to improve quality of work for the staff and department Conduct One on One meetings (monthly) to discuss employee goals and progress and to address any questions or concerns the employee may have to ensure a productive work environment Provide assistance and gives advice to Cashiering Manager and colleagues in the Bursars office Communicate with and answers questions for departments regarding their Banner accounts Actively perform duties of the Cashiers in order to serve as a backup in case of urgent need.
  • Knowledgeable in all positions related to the department; cashier, courier and vault, in order to cover in case of emergency or shortage.
  • Maintain confidentiality of records and compliance with university policies Serve as liaison with students, staff and other departments and corresponds daily with Bursars Department and branch Campuses.
01/2008 to 01/2010
Student Account Specialists/Accounting Clerk Brookfield Properties - Retail Lakeland, FL,
  • Enter data and prepare batches for processing Prepares entries and posts financial transactions Reconciles entries and internal ledgers to financial reporting system Provides customer service in person and over the phone Receives, processes and receipts cash, check, credit card and third party payments Maintains confidentiality of records and compliance with university policies Reviews credit balances, refunds and adjustments Balances daily batches and reports Acts as liaison with students, staff and other departments.
10/2007 to 01/2008
Clerk Inventory University Hospital City, STATE,
  • Monitor and maintain current inventory levels Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports Processes and/or approves invoices for payment Lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation Process purchasing orders and track errors Perform physical inventory counts, restock and reconcile actual stock Fill orders, deliver stock, maintain records of deliveries.
10/2005 to 09/2007
General Manager Albuquerque Hotel Management City, STATE,
  • Responsible for overseeing day to day activities in two brand hotels- scheduling housekeeping, tracking guest logs, and front desk reception.
  • Supervise daily activities including cash/credit card handling, receipts, refunds and guest records.
  • In charge of hotel inventory -cleaning supplies, office supplies, and linen inventory.
  • Supervisor for personnel - hiring/terminating, training, problem solving, and job supervision.
  • Process and submit payroll, responsible for accurate time keeping and submitting Prepared reports and summaries of expenses, sales, reservations, intake, and more.
  • Human Resources and Employee Relations -worked with employees on a one on one basis for employee needs and requests.
  • Maintained hotel records, employee records, cash flow logs.
  • Guest Relations and Customer Service for a diverse population.
07/2004 to 09/2005
Owner/Operator Convenient Mini Mart, LLC City, STATE,
  • Owned and operated a convenience store with Beer and Wine Sales.
  • Responsible for day-to-day operations of a small business.
  • Maintenance and upkeep of licenses - business, alcohol, tax and more.
  • Handled accounts payable/receivable with vendors and business liaisons.
  • Purchasing and maintenance of store inventory Cash handling and credit card transactions- record maintenance and daily logs.
  • Supervisor for part time employees - hiring/terminating, training, problem solving, and job supervision.
  • Prepared reports and summaries of business expenses, inventory, sales, and other pertinent information.
02/2002 to 06/2004
General Manager Hampton Inn City, STATE,
  • Responsible for overseeing day to day activities for brand hotel- scheduling housekeeping, maintenance, tracking guest logs, and front desk reception.
  • Maintain compliance according to brand hotels rules and regulations.
  • Supervise daily activities including cash/credit card handling, receipts, refunds and guest records.
  • In charge of hotel inventory -cleaning supplies, office supplies, and linen inventory.
  • Supervisor for personnel - hiring/terminating, training, problem solving, and job supervision.
  • Prepared reports and summaries of expenses, sales, reservations, intake, and more.
  • Human Resources and Employee Relations -worked with employees on a one on one basis for employee needs and requests.
  • Maintained hotel records, employee records, cash flow logs.
  • Monitored payroll and time.
  • Submitted payroll to accountants.
  • Guest Relations and Customer Service for a diverse population.
Education
Expected in to to
Bachelor's Degree: Undergraduate Education
University of New Mexico - Albuquerque, NM
GPA:
Expected in October 2013 to to
Passenger Endorsement for Commercial Driver's License - February 2014 Alcohol Servers Training Course (Certificate):
- Albuquerque, New Mexico
GPA:
Expected in March 2012 to to
Certificate: Management Academy
University of New Mexico - Albuquerque, NM
GPA:
Expected in October 2007 to to
Diploma: Information Technology
Soft Tech Consultants - Dar es Salaam,
GPA:
Expected in 2004 to to
Hampton Leader Program Certificate: Hampton Leader Program
Hilton Hotels Corporation - Memphis, TN
GPA:
Skills

Microsoft Office Suite

Banner

MyReports

Novell GroupWise

Outlook

Local Area Network (LAN)

Touch Net

One Step

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Resume Overview

School Attended

  • University of New Mexico
  • University of New Mexico
  • Soft Tech Consultants
  • Hilton Hotels Corporation

Job Titles Held:

  • Dispatch Officer
  • Administrative Assistant II
  • City Carrier Assistant I
  • Bus Driver
  • Manager/ Operator
  • Cashiering/Student Account Receivable Supervisor
  • Student Account Specialists/Accounting Clerk
  • Clerk Inventory
  • General Manager
  • Owner/Operator
  • General Manager

Degrees

  • Bachelor's Degree
  • Passenger Endorsement for Commercial Driver's License - February 2014 Alcohol Servers Training Course (Certificate)
  • Certificate
  • Diploma
  • Hampton Leader Program Certificate

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