Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Skills
Delivery policies
Service coordination
Routing orders
Data Entry
Bagging and packaging
Cash register operations
Stocking and replenishing
Identification checks
Customer assistance
Credit card processing
Cash drawer management
Point of sale knowledge
Drawer management
Refunds and exchanges
Payment collection
Product upselling
Friendly demeanor
Cash Handling
High-volume dining
Ordering procedures
Hospitality service
Work History
10/2010 to CurrentDispatch ClerkCeva Logistics U.S., Inc. | Morrisville, NC,
Kept detailed track of all available field personnel and all in-progress and completed calls.
Handled complaints and inquiries from public to resolve or report to proper department.
Maintained updated and detailed records of calls in physical and electronic database.
06/2008 to 12/2008CashierFoot Locker Inc. | Whitehall, PA,
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Educated customers on promotions to enhance sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used cash registers and POS systems to request and record customer orders and compute bills.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Resolved customer complaints and maintained clean and tidy checkout area.
02/2006 to 12/2007HostessMarriott International | Coconut Grove, FL,
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Informed servers of newly seated parties for speedy service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
03/2006 to 12/2006Retail Sales Associate CashierMicro Center | Duluth, GA,
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Kept shelves stocked with popular items by tracking trends and requesting new orders.
Counted cash in register drawer at beginning and end of shift.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Educated customers on promotions to enhance sales.
Reviewed and resolved differences between accounting information and cash drawer.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
Expected in 05/2005High School Diploma | Richard Milburn Academy, New Port Richey, FL, GPA:
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