I have worked in retail for 5 years and am very well equipped in people skills and solving customer issues because of it. I have received ten awards with my previous company for superior customer service. I was trained for four different departments and learned these skills within two years, so I am very capable of learning the new skills required for performing well very quickly. Ultimately I love working in customer service and have a passion for helping people and getting them what they need. Having worked as a flooring specialist I have the skills needed to partner with other companies that provide a service, such as installing floors, and making sure that they also provide the same level of service that we promise. I have worked as a blind specialist as well and I know how to partner with the customers to work together to design a product that they like and what also works best for their needs in their home. I have worked at the customer service desk also and solved customer issues, by applying active listening skills and making them feel heard and taking care of their needs. I am always sure that a customer never leaves my store unhappy. I have also worked as a Head Cashier and can work with others as a supervisor. I helped to train new cashiers and drive them to do their best by making sure their work environment is a pleasant one so they can then provide the best service as well. I knew when to hold an employee accountable for poor performance but also know how to address these issues with them without being accusatory and helping them want to improve. I have been working remotely most recently and can be self sufficient and accountable.
- Creative problem solver
- Proficient in cash management
- Quick learner
- Credit card processing
- POS systems expert
- Training development aptitude
- Retail sales
- Detail-oriented
- Employee relations
- Goal-oriented
- Computer literate
- Personable phone etiquette
- Time management strength
- Multi-tasking skill
- Customer-oriented
- Cash register familiarity
- Motivated team player
- Stocking
- Active listening skills
- Personable
- Positive and friendly
- Prioritizing calls
- https://www.linkedin.com/in/Jessica-Claire-a68514154/
Stockton, CA, 01/2019 - 11/2020
- Answer incoming phone calls from service technicians and sales representatives
- Sent out technicians to assist 20 hourly callers based on locations, needs and worker availability.
- Maintained updated and detailed records of calls in electronic database.
- Increased area coverage by 10% through effective scheduling and detailed location monitoring.
- Directed all dispatching, routing and tracking of DTV installer technicians.
- Assist technicians with technical difficulties associated with the install and activation of satellite TV
- Schedule, reschedule, cancel, or place installation appointments on hold with both technicians and sales reps
- Assist partner technicians with activation of TV receivers
- Facilitate communication between technicians, customers, and sales reps to solve any issues with service orders prior to activation
- Amend any orders with technicians for customers who would like to upgrade or change prior to activation
- Monitor text line and answer any questions coming through from technicians and sales reps, and update install status of orders referenced
- Monitor work order tickets to verify services are ready to be installed and scheduled or if they need to be worked on and given permissions first
- Worked remotely from home, staying productive and communicative with supervisor and the rest of the team through work chats throughout the day
Janesville, WI, 01/2018 - 07/2018
- Answered customer telephone calls promptly and in an appropriate manner.
- Pleasantly greeted all callers and asked how to be of assistance.
- Scheduled and confirmed appointments for auto glass replacement.
- Documented all customer inquiries and comments thoroughly and quickly.
- Described product and services to customers and accurately explained details and care of merchandise.
- Tracked the progress of all outstanding insurance claims.
- Identified issues and took appropriate action to ensure speedy resolution.
- Displayed a consistent positive attitude towards customers, peers and other personnel.
Aberdeen, SD, 10/2013 - 01/2018
- Completed shift logs.
- Received and processed customer payments.
- Performed store opening, closing and shift change actions.
- Completed point of sale opening and closing procedures, including counting the contents of the cash register.
- Increased customer loyalty and retention.
- Put out new stock and rotated existing products.
- Helped oversee team of 34 cashiers and lot attendants.
- Assisted management with developing employee improvement plans.
- Encouraged development of new cashiers with positive reinforcement.
- Worked extra shifts during busy periods to maintain service.
- Trained 2 new cashiers each quarter.
- Worked with the management team to implement the proper division of responsibilities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Responded to customer questions and requests in a prompt and efficient manner.
- Verified that all customers received receipts for their purchases.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Operated a cash register for cash, check and credit card transactions with 98.9% accuracy.
- Politely assisted customers in person and via telephone.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Replenished supplies, bags and other materials at each cash wrap.
- Explained and assisted in applications for new store credit cards for customers.
- Completed purchases using Point of Sale systems.
- Notified management of security, vandalism and theft concerns.
- Processed customer returns.
- Assisted on sales floor as needed to maintain service standards.
- Received customer payments.
- Welcomed customers into the store and helped them locate items.
- Mentored new sales associates to contribute to the store’s positive culture.
- Built relationships with customers to increase likelihood of repeat business.
- Wrote special order sales contracts.
City, STATE, 05/2012 - 05/2013
- Completed purchases using Point of Sale systems.
- Assisted on sales floor as needed to maintain service standards.
- Responded to customer requests and directed to merchandise.
- Created attractive displays to promote items.
- Reported security and service incidents to management.
- Collected and stored coupons.
- Processed customer returns.
- Engaged with customers in a sincere and friendly manner.
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales and checkout area.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- Central Arizona College
Job Titles Held:
- Dispatch Associate
- Customer Service Representative
- Head Cashier, Customer Service Representative, Training Team
- Overnight Cashier
Degrees
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
