Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I have worked in retail for 5 years and am very well equipped in people skills and solving customer issues because of it. I have received ten awards with my previous company for superior customer service. I was trained for four different departments and learned these skills within two years, so I am very capable of learning the new skills required for performing well very quickly. Ultimately I love working in customer service and have a passion for helping people and getting them what they need. Having worked as a flooring specialist I have the skills needed to partner with other companies that provide a service, such as installing floors, and making sure that they also provide the same level of service that we promise. I have worked as a blind specialist as well and I know how to partner with the customers to work together to design a product that they like and what also works best for their needs in their home. I have worked at the customer service desk also and solved customer issues, by applying active listening skills and making them feel heard and taking care of their needs. I am always sure that a customer never leaves my store unhappy. I have also worked as a Head Cashier and can work with others as a supervisor. I helped to train new cashiers and drive them to do their best by making sure their work environment is a pleasant one so they can then provide the best service as well. I knew when to hold an employee accountable for poor performance but also know how to address these issues with them without being accusatory and helping them want to improve. I have been working remotely most recently and can be self sufficient and accountable.

Skills
  • Creative problem solver
  • Proficient in cash management
  • Quick learner
  • Credit card processing
  • POS systems expert
  • Training development aptitude
  • Retail sales
  • Detail-oriented
  • Employee relations
  • Goal-oriented
  • Computer literate
  • Personable phone etiquette
  • Time management strength
  • Multi-tasking skill
  • Customer-oriented
  • Cash register familiarity
  • Motivated team player
  • Stocking
  • Active listening skills
  • Personable
  • Positive and friendly
  • Prioritizing calls
Education
Central Arizona College Coolidge, AZ Expected in 2012 GED : - GPA :
Work History
Pitney Bowes Inc. - Dispatch Associate
Stockton, CA, 01/2019 - 11/2020
  • Answer incoming phone calls from service technicians and sales representatives
  • Sent out technicians to assist 20 hourly callers based on locations, needs and worker availability.
  • Maintained updated and detailed records of calls in electronic database.
  • Increased area coverage by 10% through effective scheduling and detailed location monitoring.
  • Directed all dispatching, routing and tracking of DTV installer technicians.
  • Assist technicians with technical difficulties associated with the install and activation of satellite TV
  • Schedule, reschedule, cancel, or place installation appointments on hold with both technicians and sales reps
  • Assist partner technicians with activation of TV receivers
  • Facilitate communication between technicians, customers, and sales reps to solve any issues with service orders prior to activation
  • Amend any orders with technicians for customers who would like to upgrade or change prior to activation
  • Monitor text line and answer any questions coming through from technicians and sales reps, and update install status of orders referenced
  • Monitor work order tickets to verify services are ready to be installed and scheduled or if they need to be worked on and given permissions first
  • Worked remotely from home, staying productive and communicative with supervisor and the rest of the team through work chats throughout the day
Lkq - Customer Service Representative
Janesville, WI, 01/2018 - 07/2018
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Scheduled and confirmed appointments for auto glass replacement.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Described product and services to customers and accurately explained details and care of merchandise.
  • Tracked the progress of all outstanding insurance claims.
  • Identified issues and took appropriate action to ensure speedy resolution.
  • Displayed a consistent positive attitude towards customers, peers and other personnel.
Holiday Station Stores - Workday - Head Cashier, Customer Service Representative, Training Team
Aberdeen, SD, 10/2013 - 01/2018
  • Completed shift logs.
  • Received and processed customer payments.
  • Performed store opening, closing and shift change actions.
  • Completed point of sale opening and closing procedures, including counting the contents of the cash register.
  • Increased customer loyalty and retention.
  • Put out new stock and rotated existing products.
  • Helped oversee team of 34 cashiers and lot attendants.
  • Assisted management with developing employee improvement plans.
  • Encouraged development of new cashiers with positive reinforcement.
  • Worked extra shifts during busy periods to maintain service.
  • Trained 2 new cashiers each quarter.
  • Worked with the management team to implement the proper division of responsibilities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Verified that all customers received receipts for their purchases.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Operated a cash register for cash, check and credit card transactions with 98.9% accuracy.
  • Politely assisted customers in person and via telephone.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Explained and assisted in applications for new store credit cards for customers.
  • Completed purchases using Point of Sale systems.
  • Notified management of security, vandalism and theft concerns.
  • Processed customer returns.
  • Assisted on sales floor as needed to maintain service standards.
  • Received customer payments.
  • Welcomed customers into the store and helped them locate items.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Built relationships with customers to increase likelihood of repeat business.
  • Wrote special order sales contracts.
Walmart Supercenter - Overnight Cashier
City, STATE, 05/2012 - 05/2013
  • Completed purchases using Point of Sale systems.
  • Assisted on sales floor as needed to maintain service standards.
  • Responded to customer requests and directed to merchandise.
  • Created attractive displays to promote items.
  • Reported security and service incidents to management.
  • Collected and stored coupons.
  • Processed customer returns.
  • Engaged with customers in a sincere and friendly manner.
  • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales and checkout area.

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Resume Overview

School Attended

  • Central Arizona College

Job Titles Held:

  • Dispatch Associate
  • Customer Service Representative
  • Head Cashier, Customer Service Representative, Training Team
  • Overnight Cashier

Degrees

  • GED

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