Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused Associate, professional with strength in learning fast, computers, time management and multi-tasking. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Map reading abilities
  • Processing orders
  • Delivery procedures
  • Customer relationship management
  • Database maintenance
  • Delegating work
  • Schedule coordination
  • Critical thinker
  • MS Office
  • Adjusting routes
  • Improving operations
  • Computer-based dispatch systems
  • Information documentation
  • Monitoring field personnel
  • Service planning
06/2020 to Current Dispatch Associate Pitney Bowes Inc. | Spokane, WA,
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Addresses any customer issue and/or provides resolution to problems that are within the scope of work or will otherwise engage management for help
  • Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
08/2016 to 07/2019 Assistant Manager Miami Parking Authority | Miami, FL,
  • Planned and prepared workflow schedules, delegating tasks for 21 crew members.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supported sales management initiatives to optimize business development.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
10/2014 to 05/2016 Lead Associate Wayne Farms, Inc. | Pendergrass, GA,
  • Received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers.
  • Improved store revenues by upselling and cross-selling merchandise to clients.
  • Supported store owner with merchandising, display organization and floor moves.
  • Trained new employees on daily tasks and procedures to teach staff customer service skills, resulting in knowledgeable and high-performing team.
  • Responded to customer questions and complaints by resolving issues personally or referring to management.
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Assisted with recruiting efforts by reviewing applications and scheduling interviews.
  • Processed payments and handled cash to ring up customers in store.
  • Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
  • Answered approximately phone calls daily and pleasantly welcomed visitors to office.
  • Maintained positive working relationship with fellow staff and management.
02/2010 to 09/2014 Inbound Call Center Representative Dialamerica | Middleburg Heights, OH,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Attended educational seminars and conferences to develop expertise and improve performance.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of issues.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Tracked programs and provided services to improve consumer retention.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed over calls daily by using call management system and web-based communications.
  • Corresponded with team members to build and implement successful solutions to customer problems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education and Training
Expected in | North Carolina Central University, Durham, NC GPA:
Expected in 1999 High School Diploma | Sarah T Reed Sr High, New Orleans, LA GPA:

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School Attended

  • North Carolina Central University
  • Sarah T Reed Sr High

Job Titles Held:

  • Dispatch Associate
  • Assistant Manager
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  • Inbound Call Center Representative


  • High School Diploma

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