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Dispatch/Answering Service Operator Resume Example

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DISPATCH/ANSWERING SERVICE OPERATOR
Summary

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Skills
  • Strong problem-solving skills
  • Reporting and documentation
  • Operating telephones
  • Documenting correspondence
  • Client communications
  • Data entry and tracking
  • Company directory
  • Switchboard operation
  • Clear communication
  • Welcoming customers
  • Client service
  • Message routing
  • Issue response and resolution
  • Active listening
  • Communication
Experience
Company Name | City, StateDispatch/Answering Service Operator03/2020 - Current
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Researched and quickly resolved customer issues.
  • Transcribed and forwarded customer messages to appropriate businesses.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Answered up to over 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Took messages from callers and accurately relayed details to intended staff.
Company Name | City, StateCook08/2017 - 02/2020
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Collaborated with cooks to maintain timely food preparation goals.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Instructed cooks in preparation of garnishes, dressings and side dishes.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Company Name | City, StateCustomer Service Representative05/2017 - 08/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Company Name | City, StateJanitorial Cleaner01/2017 - 03/2017
  • Used digital timekeeping system to document hours worked each day.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Sanitized frequented areas and equipment using approved supplies.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Organized custodial closets to easily find equipment and supplies.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Checked inventory for required supplies and made lists for needed cleaning products.
Education and Training
David Anderson Jr/High | CityHigh School Diploma05/2016
SWOCC | CitySome College (No Degree)
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Resume Overview

School Attended

  • David Anderson Jr/High
  • SWOCC

Job Titles Held:

  • Dispatch/Answering Service Operator
  • Cook
  • Customer Service Representative
  • Janitorial Cleaner

Degrees

  • High School Diploma
    Some College (No Degree)

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