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Director Of Network Infrastructure Vantage Credit Union Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am an ambitious and a driven person with 5+ years experience in technology management. I'm not comfortable with settling, and I'm always looking for an opportunity to improve. Accomplishments in my previous role include: IT leadership, managing budgets, managing projects, and managing three departments (Network, Infrastructure, and Help Desk). I also restructured the third party vendor program, saving over a million dollars in contract negotiations and shrinking the vendor count down to fit the true needs of the company. Expert in boosting quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels.

Skills
  • AD
  • Budgets
  • Business case
  • CISCO
  • Hardware
  • Contracts
  • Credit
  • Documentation
  • Help desk
  • Managing
  • Market
  • Network support
  • Network
  • Organizing
  • Policies
  • Project management
  • Publication
  • Safety
  • Sales
  • Service level agreements
  • SQL Server
  • Strategy
  • Upgrades
  • Networking
  • Contract negotiation
  • Recruiting and hiring
  • Budget control
  • Crew direction
  • Technical operations oversight
  • Organization
  • MS Office
  • Business operations
  • Problem resolution
  • Team management
  • Supervision
  • Planning and coordination
  • Relationship development
  • Project organization
  • Customer service
  • Team building
Experience
Director of Network & Infrastructure Vantage Credit Union, 11/2016 to 10/2020
OpenworksSan Antonio, TX,
  • Coordinated restructure and managed help desk.
  • Managed Network projects (e.g.
  • Company-wide, corporate strategy, equipment upgrades, network contracts).
  • Managed Infrastructure projects (e.g.
  • Company-wide, corporate strategy, system upgrades, system contracts).
  • Managed the maintenance of hardware and software systems in two data centers.
  • Managed network support for 14 different locations.
  • Ensured compliance with credit union standards, policies, and procedures.
  • Produced respective budgets for the network, infrastructure, and help desk.
  • Comfortable with Numble, Zerto, VMWare, Exagrid, Microsoft AD, SQL Server, CISCO products, Freshservice.
  • Collaborated with technical directors and crew members to organize efficient schedules, factoring in production requirements and materials availability.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
Major Account Executive, 12/2012 to 11/2016
Spectrum Enterprise SolutionsCity, STATE,
  • Defined and communicated project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users (customers).
  • Ensured PM complied with stated project related goals, guidelines, and objectives.
  • Performed review of projects closed with customer to determine if project goals and objectives were met.
  • Developed business case justifications and cost/benefit analyses for projects.
  • Worked with customers on operational planning of projects, organizing and negotiate the allocation of Spectrum resources.
  • Assisted in managing all reports and documentation related to project management.
  • Ensured that development projects met the customers’ requirements and goals; identified and resolved system issues.
  • Reviewed and analyzed existing customers’ application effectiveness and Efficiency; subsequently developed strategies for improving or leveraging these systems.
Circulation Rep, 12/2008 to 11/2011
St. Louis Business JournalCity, STATE,
  • Increased sales for online and print publication.
  • Networked with chamber and other businesses to promote publication.
  • Created new ways to sell publication.
  • Won the “I love Circulation Award” of 2011.
  • Top salesman in the region for more than a year.
  • Ranked number one in the nation for sales out of 41 markets in June 2011.
Sr. Field Territory Rep, 12/2003 to 11/2008
EcolabCity, STATE,
  • Preformed field sales calls (meeting monthly numbers).
  • Provided training for equipment and chemical use.
  • Taught food safety classes for all major grocery stores in the St.
  • Louis area.
  • Worked on finding new business.
  • Preformed food safety audits.
  • Tested new chemicals for market.
  • Trained in HCCAP.
  • Trained new employees.
  • CP-FS and Serv Safe certified.
  • Was 2009 Ecolab Rep of the year.
Education and Training
Bachelor of Arts: History, Expected in 05/2000
High Point University - High Point, NC,
GPA:
Activities and Honors

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Resume Overview

School Attended
  • High Point University
Job Titles Held:
  • Director of Network & Infrastructure Vantage Credit Union
  • Major Account Executive
  • Circulation Rep
  • Sr. Field Territory Rep
Degrees
  • Bachelor of Arts