Trained and skilled IT professional with over 10 years experience in customer and non-customer facing roles, notably with one of the top manufacturers of PCs, printers, servers and software. Qualified for supervisory roles in the IT field based on previous experience and training. 10 + years experience at disassembling and reassembling laptops, desktops, printer and tablets Proficient in using and troubleshooting Microsoft products including: Office 98, 2000, Xp, 2003, 2007, 2010, 2011, 2013, and 2016 Windows operating systems 95, 98, ME, 2000 Professional, Vista, 7, 8 and 10 and limited experience with Apple operating systems 8 years experience with networking routers, switches and Wi-Fi enabled devices. Mastered printer setup and configurations via network administration as well as front panel administration. Experienced with brands such as HP, Dell, Toshiba, Gateway, IBM, Lenovo, Apple, Canon, Vizio, Samsung, and Epson. Extensively trained in Outlook as well as Android, Blackberry and iPhone email setups and break fix in a corporate environment. Experienced with ticketing systems and technical documentations. Experienced with writing troubleshooting documentations Capable of moving profiles and backing up data using localized software. Re imaging PC units using FOG, GHOST, and LANDesk. Exceptional success of removing viruses and malware using Malware Bytes, Panda, Spybot and other software alike. Establishing the best line of communication allowing customers to be in-the-know with tickets. Multiple certifications though HP in: LaserJets, Desktops, Laptops, Edgeline, and DesignJets.