Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
A dedicated and technology-driven professional with extensive experience in leading the Information Security functions encompassing compliance management, business continuity planning, disaster recovery, secure network and systems implementation. Demonstrated excellence in information security policy implementation, security monitoring, incident management, change management, user awareness and education. Proficient in conducting security risk assessments, business impact analysis, IS & security audits, physical security control design and developing & implementing Information Systems Security Management (ISMS) practices. Recognized as an expert problem solver, able to diagnose and deliver effective long term IS solutions. Possesses outstanding communication, planning and implementation skills with the ability to gain consensus while leading teams to produce desired results.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Desktop Support Specialist, 01/2006 - 01/2009
Rochester General Health System Canandaigua, NY,
  • Managed complete daily Integrated Support Task operations for 1200 PC network including PC deployment/redeployment, hardware/software installations, patches, drivers and updates.
  • Provided high level integration and technical support for hardware and software upgrades while resolving all support tickets.
  • Administered Active Directory and performed domain/local user privilege administration.
System/Security Support Admin, 01/2004 - 01/2006
Transperfect Charlotte, NC,
  • Sr.
  • IS Integration and Controls Specialist, TransCanada, USPL, Houston, TX 2006-Date Formulating policies, procedures and guidelines related to information security in view of business, legal and regulatory requirements Assessing information risk related to the business and developing action plans to mitigate the risks observed Coordinating application and data migration changes across multiple systems and environments while improving process maturity through implementation of Security Management Standards Conducting vulnerability assessment of IT infrastructure and finalizing the information security requirements as part of generic project life cycle Identifying information security requirements and managing corporate resiliency risks for all organizational merger and acquisitions from an information security perspective Coordinating and leading IS application and infrastructure system security engineering and maintenance Providing professional advice on information security matters to business units and implementing business continuity processes for business systems data and applications Liaising with the application, infrastructure, and commercial team to gather requirements and design specification to implement, maintain and support organization wide business systems Extending audit supports to external auditors and mitigating inter-department audit gaps Key Achievements Managed TransCanada's US Pipeline Central's disaster recovery and business continuity endeavors Designed and implemented business systems integrating processes between multiple IS business segments and departments to existing or and new business systems Supported and defended the IS AMS South internal/external (KPMG/E&Y) FERC and SOX audits Successfully completed highly complex enterprise-wide information security projects resulting in improved technical and security processes Assisted in enterprise system/security projects and in designing/administration of Oracle/SQL Databases Administered Active Directory, domain controllers servers and maintained security/system policies Deployed and configured physical and VM virtualized servers running Windows 2000 Advanced Server Queried and manipulated SQL database, created tables for data population and configured end-user access to database servers Planned the regular system rollouts for the users and coordinated timely upgrades and software updates Career History cont.
Migration Specialist/Desktop Support Specialist, 01/2001 - 01/2002
Contract Role, Chapdelaine & Associates, Inc Shell Oil Refinery & Chemical Plant City, STATE,
  • Administered centralized Global Infrastructure Deployment migration and Windows 2000 Server rollout to over 8500 end users.
  • Created and configured network account and updated V-LAN to the new GI-D Port.
Helpdesk Support Specialist, 01/2001 -
Burnett Personnel City, STATE,
  • Provided support for Windows 95, 98, ME, NT, DOS, Macintosh OS 8 - 9 and Power Mac OS.
  • Installed, configured and troubleshot hardware, software, operating systems and network protocols.
Roll-Out Support Lead/Migration Specialist, -
Gambro Healthcare Corporation City, STATE,
  • Spearheaded major Win2K migration project and led team of dedicated migration support specialists.
  • Analyzed the businesses needs and managed data migration of over 800 end users to Windows 2000/NT Server and MS Exchange /Outlook Server.
  • Conducted entire company system audit and prepared detailed migration plan while documenting and communicating the project progress with senior management.
Desktop Support/Roll-Out Specialist, -
St. Joseph Hospital City, STATE,
  • Assisted in inspection and technical diagnosis of over 5400 workstations affected by the Allison flood.
  • Reimaged, reconfigured and redeployed salvaged workstations and printers affected by the disaster.
Masters of Science: Risk Management, Business Continuity & IT Security, Expected in 1 2014
Boston University - Boston, MA
Risk Management, Business Continuity & IT Security
Bachelors of Business Administration: Computer Information Systems, Expected in 1 2005
University of Houston College System - Houston, TX
Computer Information Systems
Associate Degree: Pre-Management Information Systems, Expected in 1 2003
Houston Community College - Houston, TX
Pre-Management Information Systems
Association of Information Technology Professionals (AITP), Houston Chapter * International Information Systems Security Certification Consortium (ISC²) * Institute of Electrical and Electronics Engineers Computer Society (IEEE) * Business Continuity Institute (BCI) * Disaster Recovery Institute International (DRII)
.Net, acquisitions, Active Directory, Administrative, Anti-Virus, AppleTalk, Backup, Branding, Budgeting, Budget, BI, business systems, Change Management, Citrix, Client/Server, Cognos, Hardware, Controller, Crisis Management, Encryption, Cryptography, data migration, Databases, Database, Decryption, designing, diagnosis, Disaster Recovery, DNS, DOS, drivers, EDI, senior management, Extranet, Financial Accounting, Firewalls, Firewall, FTP, Ghost, IBM Websphere, IDS, IIS, Impromptu, Information Security, IPX, ISO, LAN, Laptops, LDAP, Leadership, Team Leadership, legal, Linux, MAC OS 8, Macintosh OS 8, Mac OS, Management Skills, Managerial, managing, access, MS Exchange, Outlook, Microsoft Visual C, Microsoft Windows, Windows, Win2, Windows 2000, Windows 95, 98, NT Server, NT, Migration, Modems, Communicator, Enterprise, Network Cards, Network, Networking, Novell, operating systems, OS, Oracle, Oracle Database, Oracle/SQL, organizational, Page, PC Components, PCI, PeopleSoft, Peripherals, Policies, POP3, Printers, processes, Program Evaluation, Programming, progress, Project Management, protocols, Proxy Server, PVCS, RAID, RAS, Risk Assessment, Risk Management, Routers, Scanner, SCSI, Servers, Scripting, SMTP, specification, SPX, MSSQL, Microsoft SQL Server, SQL, SSL, Strategy, Switches, Systems Design, tables, Team Management, technical support, Telnet, Type I, UNIX, upgrades, USB, view, VM, VPN, WAN, Windows 2000 Advanced Server, Windows 2000 Server

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School Attended

  • Boston University
  • University of Houston College System
  • Houston Community College

Job Titles Held:

  • Desktop Support Specialist
  • System/Security Support Admin
  • Migration Specialist/Desktop Support Specialist
  • Helpdesk Support Specialist
  • Roll-Out Support Lead/Migration Specialist
  • Desktop Support/Roll-Out Specialist


  • Masters of Science
  • Bachelors of Business Administration
  • Associate Degree

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