Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservation. Easily adaptable to high-pressure, dynamic situations. Driven Front Desk Agent highly skilled in managing telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic with years of experience helping guests. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. years of experience and passion for local industry. Personable, experienced with conflict resolution and sensitive to others' needs. Passionate, offering years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.
Skills
Social perceptiveness
Problem-solving skills
File management
Problem resolution
Team management
Business operations
Time management
Word processing
Mail handling
Supervision
Relationship development
Education
Grand Canyon UniversityPhoenix, AZExpected in 06/2012 – –Associate of Arts:Liberal Arts And General Studies - GPA:
Work History
Department Of Defense - Desk Clerk Fort Leavenworth, KS, 03/2020 - 06/2020
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Oversaw fast-paced front desk operations at the facility with nightly guests.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Monitored usage of supplies and contacted vendors to place new orders for replenishment.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Appraised information to give customers appropriate answers regarding matters.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Supported staff on special assignments, including and projects .
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Delivered employees and materials to job sites [Number] times per day.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Upheld high standards of professionalism and discretion when working with high-value clients.
Generated consistent referrals and repeat business by providing friendly and fast service.
Answered, scheduled and responded to reservation calls at specific times and locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Checked in with dispatch service and updated with current location.
Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by .
Delivered goods and products to customer on time and in excellent condition.
Obtained customer signatures to complete and process all paperwork.
Maintained accurate logs of all deliveries, and information.
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