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Desk Clerk Resume Example

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DESK CLERK
Professional Summary

Polite and positive Job Title with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Ambitious Job Title with Number years of experience and passion for local Type industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Experienced Front Desk professional offering Number years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Energetic Front Desk Assistant with more than Number years of experience helping guests with Task and Task. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Skills
  • Problem-solving skills
  • Social perceptiveness
  • Bookkeeping
  • Good listening skills
Work History
Desk Clerk , 10/2020 to Current
Bowery Residents Committee – New York , NY
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Planned efficient emergency procedures to save time for introducing special projects.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reported financial data and updated financial records in ledgers and journals.
  • Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, Timeframe balance records, vendor payments and profit and loss statements for Number clients.
  • Organized and carried out efficient month-end, quarterly and year-end processes.
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
Grill Cook, 09/2020 to Current
National Healthcare Corporation – Desloge , MO
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Planned and delegated all facets of ingredient preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Cleaned food preparation equipment, work areas and counters or tables.
  • Grilled, cooked and fried foods such as french fries, eggs and pancakes.
  • Planned work on orders so items served together finished cooking at same time.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Property Manager , 01/2010 to Current
Bechtel – Pueblo , CO
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Communicated effectively with owners, residents and on-site associates.
  • Oversaw monthly collections of over $Amount in funds, maintaining high payment rates by building positive relationships with tenants.
  • Performed background checks on over Number apartment applicants.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Collected and maintained careful records of rental payments and payment dates.
Education
Certificate : Early Childhood Education, 03/2020
Ashworth College - City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Desk Clerk
  • Grill Cook
  • Property Manager

Degrees

  • Certificate : Early Childhood Education , 03/2020

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