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Desk Clerk Resume Example

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DESK CLERK
Summary

High-energy Desk Clerk possessing experience and strong knowledge of [Type] industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. High-energy desk clerk possessing experience and strong knowledge of [Type] industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software]. Self-motivated Office Clerk with proven track record of managing administrative operations in [Industry] sector. Prioritize tasks, compile data for reports and perform [Task] with minimal oversight in busy settings. Proficient with [Software].

Skills
  • Customer service
  • Professional and mature
  • Billing and invoicing
  • Team collaboration
  • [Software] proficient
  • Database entry
  • Document editing
  • Scanning and copying
  • Spreadsheet development
  • Scheduling and calendar management
  • Communications
  • Team building
  • Operational improvement
  • Problem resolution
  • Inventory management
  • Process improvement
  • Supervision
  • Relationship development
  • First Aid/CPR
  • Planning and coordination
  • Project organization
  • Team management
  • Organization
  • Administrative support
  • MS Office
Education and Training
Associate of ArtsBainbridge State CollegeBainbridge,GA,Applied Science, 05/2014
High School DiplomaRandolph Clay High SchoolCuthbert,GA,05/1993
Experience
Joe Ann Burgin Nursing HmeDesk Clerk | Cuthbert, GA04/2020 to Current
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
Mitchell Convalescent CenterAdministrative Assistant | Camilla, GA06/2016 to 01/2019
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed building access by supplying key cards to employees and visitors.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Early Memorial Nursing HomeDesk Clerk | Blakely, GA08/2014 to 06/2016
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Assisted on special projects, such as [Type] and [Type] assignments, by [Action] and [Action].
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Tracked usage of [Type] supplies and placed orders to maintain inventory levels.
  • Proofed [Type] and [Type] documents to keep all correspondence free of grammar errors.
  • Organized training materials and user manuals to promote onboarding sessions.
  • Input [Type] data into system using [Software], adhering to all procedures to keep information private.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
West Georgia ConsortiumAdministrative Assistant | Cuthbert, GA08/2011 to 06/2016
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed building access by supplying key cards to employees and visitors.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
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Resume Overview

Companies Worked For:

  • Joe Ann Burgin Nursing Hme
  • Mitchell Convalescent Center
  • Early Memorial Nursing Home
  • West Georgia Consortium

School Attended

  • Bainbridge State College
  • Randolph Clay High School

Job Titles Held:

  • Desk Clerk
  • Administrative Assistant

Degrees

  • Associate of Arts
    High School Diploma

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