Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
Skills
Word processing
Time management
Cash handling
Problem-solving skills
Cleaning and sanitation
Sanding and finishing
Supply stocking
Stocking and replenishing
Customer assistance
Basic math skills
Order taking
Product restocking
Multi-tasking ability
Work History
Desk Clerk, 09/2018 to Current Hci Integrated Solutions – Addison, TX,
Work-study as a student at a front desk at the University of Maine at Augusta Fitness Center.
Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained transaction security by verifying payment cards against identification.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Associate, 12/2015 to 09/2019 Tommy Bahama – Charleston, SC,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Managed customer relations and customer service through daily communication and interaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Recommended items to customers based on specific needs and explained features and benefits.
Issued receipts and processed refunds, credits, or exchanges.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Courtesy Boat Inspector, 06/2019 to 08/2019 Broulim's Super Market Inc. – Driggs, ID,
Sat at different boat launches on weekends and some weekdays.
Checked each and every boat for any invasive weeds traveling between bodies of water.
Cleaned off boats that had any plants on them.
Charted every identification number on each boat along with time of day they both entered and left the lake, where the boat had previously been, and if there were any suspicious plants on the boats.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Managed customer relations and customer service through daily communication and interaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Cashier, 06/2018 to 08/2018 Full Court Deli – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at beginning and end of shift.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Kept register accurate through correct billing, payment processing and cash management practices.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Organized and replenished supplies at food stations to optimize team performance.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Education
High School Diploma: , Expected in 06/2018 Winthrop High School - Winthrop, ME GPA:
: Justice Studies , Expected in University of Maine At Augusta - Augusta, ME GPA:
Sophomore as of beginning of 2020 in the Justice and Psychology Programs.
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