I'm very ambitious with several years of hands-on experience in Front Desk Clerk handling reservations, verifying transaction information, obtaining authorization of payments and taking telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Im very Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication being very polite and positive with exceptional And firm boundaries. Great administrative, data entry and organizational skills along with Diligent and meticulous go far with being strongly competent in keeping guest needs balanced with business targets. Smooth and efficient multitasker and planner. Strong communication and interpersonal skills. Im very easily adaptable to high-pressure, dynamic situations.
Skills
Problem-solving skills
File management
Customer Service
Communication skills
Organization
Social perceptiveness
Regulatory Compliance
Data Entry
Telephone etiquette
Activity Planning
Mentoring and coaching
Problem Resolution
Supervision
Relationship Building
Interpersonal and writing communication
Dog behavior
Pet toxins knowledgeable
Basic animal care
Environmental awareness
Adaptability
Compassion
Strength
Work History
Desk Clerk / / Arranda Residence - San Francisco, CA / 06.2014 - 03.2017
Greeted all daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Sorted mail and other important data upon the Property Managers absence, promoting quick delivery of all messages to recipients.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
Oversaw fast-paced front desk operations at busy facilities with as many as 30 nightly guests.
Afterschool Program Leader / / SFArts Ed - San Francisco, CA / 04.2015 - 10.2015
Implemented student safety measures, including first aid program to minimize accidents.
Scheduled activities, including mini-lessons, art projects and unstructured playtime for school-age children.
Selected nutritious snacks and educational toys for students.
Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
Created fun, age-appropriate activities, including Indoors and outdoors games for children aged 5 through 12.
Supervised up to 25 students during outdoor exercise periods, monitoring group and individual safety.
Planned, arranged and led field trips to designated field trips areas to allow for discovery learning.
Dog Walker / / Black Nose Trading Company - San Francisco, CA / 08.2014 - 04.2015
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Maintained clean and organized boarding areas to promote animal wellbeing.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Fed, walked and cared for 6 dogs during owners' absences and out-of-town trips.
Coordinated with animal owners for scheduling services and payment processing.
Alerted owners immediately of health or behavior problems for speedy resolution and care.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Led dogs away from hazards, obstacles and other animals to protect safety.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Tailored walks for older dogs and dogs with variety of health concerns.
Fed, walked and cared for 8 dogs during owners' absences and out-of-town trips.
Developed strong personal relationships and trust with dogs through vocal affirmations, petting and praising.
Education
Heald College - Central Administrative Office - Walnut Creek, CAMedical Assisting Program
Wyndham School District - Lockhart Texas / 12.2010GED
