Desk Clerk resume example with 3+ years of experience
(555) 432-1000 - - resumesample@example.com - -
Approachable with years of experience in hospitality industry. Swiftly handles and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. Excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
* Open Minded
* willing To Adapt
* ALWAYS wanting to add to my person
* Directs and enhances team operations with motivational leadership and problem-solving abilities. Experienced in adapting gameplay based on competitor strategies to maximize team success. Develops and implement successful recruitment strategies to attract and retain highly skilled athletes. Enthusiastic Coach highly effective at imparting successful strategies for sports, education, team collaboration and personal achievement. Patient individual willing to work with athletes of all skill levels. Consistent winning record across career history.
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- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Transported trash and hazardous waste to appropriate disposal area.
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Trained new employees in cashiering procedures, offering assistance in resolving future issues with customers ect.
- Assisted customers with account updates, new service additions and promotional offers.
- Monitored sales events, added new merchandise and rang up purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Operated cash register, collected payments and provided accurate change.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Wiped down counters to remove debris and maintain cleanliness.
- Resolved issues regarding customer complaints
- Learned roles of other departments to provide coverage and keep store operational.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Served over Multiple tables at once while supervising .
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Determined styles, size and arrangement of illustrations and graphics.
- Assessed inventory levels and ordered new materials and supplies needed to accomplish project goals.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Submitted rough drafts to clients and management to gain approval.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Created new programs that resulted in increasing productivity and customer satisfaction.
Eufaula High School - Eufaula, AL
George C Wallace Community College - Dothan - Dothan, AL
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Resume Overview
School Attended
- Eufaula High School
- George C Wallace Community College - Dothan
Job Titles Held:
- Desk Clerk
- Cashier; Hostess and Waitress
- Head Waitress
- Custom Designer
Degrees
- High School Diploma
- Pipe Welding
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