Desk Clerk resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Approachable with years of experience in hospitality industry. Swiftly handles and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. Excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

* Open Minded

* willing To Adapt

* ALWAYS wanting to add to my person

* Directs and enhances team operations with motivational leadership and problem-solving abilities. Experienced in adapting gameplay based on competitor strategies to maximize team success. Develops and implement successful recruitment strategies to attract and retain highly skilled athletes. Enthusiastic Coach highly effective at imparting successful strategies for sports, education, team collaboration and personal achievement. Patient individual willing to work with athletes of all skill levels. Consistent winning record across career history.

  • Eligibility rules
  • Billing and coding
  • Professional and mature
  • Team collaboration
  • Scanning and copying
  • Billing and invoicing
  • Customer service
  • Project planning
  • Reliable and trustworthy
  • Fluent in Spanish
  • Program leadership
  • Team development
  • Building relationships
  • Sports fundamentals
  • Group leadership
  • Equipment management
  • Processes and procedures
  • Leadership
  • Goal-oriented
  • Improvement plan knowledge
  • Ability to analyze reports
  • Quantitative skills
  • Experience in leadership
  • Policy and procedure compliance
  • Solutions implementation
  • Organizational skills
  • Coordination
  • Supervision
  • Multitasking
  • Working collaboratively
  • Teambuilding
  • Basic math
  • Problem resolution
09/2020 to 11/2020
Desk Clerk Midpen Housing Corporation Walnut Creek, CA,
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Sanitized frequented areas and equipment using approved supplies.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
10/2017 to 09/2020
Cashier; Hostess and Waitress Old Mexico Restaurant City, STATE,
  • Trained new employees in cashiering procedures, offering assistance in resolving future issues with customers ect.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Resolved issues regarding customer complaints
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
06/2019 to 05/2020
Head Waitress San Marcos Mexican Grill City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Served over Multiple tables at once while supervising .
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
11/2018 to 12/2018
Custom Designer Ck Designs & Tk Embroidery City, STATE,
  • Determined styles, size and arrangement of illustrations and graphics.
  • Assessed inventory levels and ordered new materials and supplies needed to accomplish project goals.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Submitted rough drafts to clients and management to gain approval.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
Education and Training
Expected in 05/2019
High School Diploma:
Eufaula High School - Eufaula, AL
Expected in
Pipe Welding:
George C Wallace Community College - Dothan - Dothan, AL

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Resume Overview

School Attended

  • Eufaula High School
  • George C Wallace Community College - Dothan

Job Titles Held:

  • Desk Clerk
  • Cashier; Hostess and Waitress
  • Head Waitress
  • Custom Designer


  • High School Diploma
  • Pipe Welding

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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