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dental receptionist marketing director resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Care/Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A true team player experienced in patient relations. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality.

Skills
  • Verbal and written communication
  • Good telephone etiquette
  • Payment collection
  • Data Entry Knowledge
  • Excellent Interpersonal Skills
  • Office Supply Ordering
  • Spreadsheets
  • HIPAA Guidelines
  • Good listening skills
  • Adaptability
  • Responsible
  • Customer Service
  • Teamwork
  • Flexible & Adaptable
  • Excellent work ethic
Education
Expected in 06/1997 to to High School Diploma | Mira Mesa High School, San Diego, CA, GPA:
Work History
07/2021 to 07/2022 Dental Receptionist/Marketing Director Concentra | Camarillo, CA,
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created innovative strategies to drive customer engagement.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
  • Greeting and welcoming patients to the practice.
  • Scheduling, rescheduling,or canceling appointments as needed.
  • Preparing patients' charts and daily schedules for the dentist staff.
  • Updating patient records and documenting recent treatments and procedures.
  • Scheduling follow-up appointments and providing telephonic reminders.
  • Communicating with medical insurance providers to determine if patients are required to make co-payments.
  • Verifying methods of payment and collecting payments as needed.
  • Performing general office duties, such as answering telephones, photocopying, filing, and faxing.


02/2021 to Current Medical Front Office Receptionist Royal Springs Healthcare And Rehab | City, STATE,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered and quickly redirected large volume of calls on central system.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Completed clerical duties and tasks for clinic administration
06/2016 to Current Private Nanny Kevin And Samantha Berman | City, STATE,
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Performed light housekeeping duties, such as dusting, mopping and vacuuming to keep household efficient and neat.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Communicated positively with children and guardians.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
02/2013 to 06/2015 Player Care Associate Ultimate Gaming | City, STATE,
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Answered customer chats, emails, and telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Manage player accounts (passwords, manual adjustments, account privileges).
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Informed players about current promotions featured on Ultimate Poker and Ultimate Casino.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Assisted players with basic connection and technical issues.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

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Resume Overview

School Attended

  • Mira Mesa High School

Job Titles Held:

  • Dental Receptionist/Marketing Director
  • Medical Front Office Receptionist
  • Private Nanny
  • Player Care Associate

Degrees

  • High School Diploma

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