- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Friendly and respectful administrative professional seeking a position where I can utilize my excellent customer service and communication skills. I have over 10 years of experience in the dental field as a front desk coordinator and office manager. I am focused on providing exceptional patient care and love to help patients feel at ease by keeping a cheerful attitude!
- Outstanding customer service
- Team leadership
- Cheerful and energetic
- Excellent multi-tasker
- Organized
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- Resolution-oriented
- Strong communication skills
- Proficient in MS Office
- Flexible schedule
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Dental Receptionist, 09/2019 to Current
Sea Mar Community Health Centers – Rochester, WA,
- Answer and manage incoming calls and emails
- Verify, update and enter patient information into system
- Schedule appointments for patients
- Gather patient information including insurance dental health history from patients
- Maintained master calendar and scheduled new appointments based on provider availability.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
Front Desk Coordinator, 12/2017 to 04/2019
Bob Moore Auto Group – Midland, TX,
- Greeted patients checking in for appointments, visitors and in person requests for information
- Answered multi-line telephone, routed calls if necessary
- Scheduled appointments for recalls, in office treatment and surgery center
- Established and maintained patient records ( i.e. address, phone numbers, insurance information and any health changes)
- Verified insurance benefits and updated any changes in each patient record
- Communicated with patients regarding co-payment amounts and discussed financial options that this office accepted (i.e. Care Credit)
- Calculated and collected co-payments for services provided at time of service
- Sent patient info and x-rays to other offices
- Sent pre-estimates to insurance with necessary documentation
- Monitored the schedule regularly, identifying and resolving gaps in the schedule
- In charge of closing the office daily, ran end of day reports and totaled up credit card sales and deposited checks and cash payments
Front Desk Coordinator, 04/2014 to 06/2017
Bob Moore Auto Group – Oklahoma City, OK,
- Greeted patients and visitors entering the practice
- Answered telephone, routed calls, provided information as needed
- Scheduled appointments to maximize patient care and reach practice profit target
- Managed the daily, weekly, monthly calendar to meet practice production and collection goals
- Established and maintained patient files keeping all information up to date
- Prepared correspondence, memos, condolence letters and other documents as requested by the doctor
- Kept the front desk and reception areas clean and tidy
- Performed all necessary duties with checking patients in and out of office
- Confirmed appointments 2 days in advance of recall and treatment
- In charge of daily morning meetings which were meant to go over the day's schedule and any outstanding treatment plans
- Printed and organized daily route slips for each doctor and hygienist
- Provided information to insurance companies for pre-estimates, requests for additional information, and to resolve any payment delays on outstanding claims
- Sent out past due notices to patients
- In charge of collection accounts
Office Manager/Dental Assistant, 01/2012 to 02/2015
Jordan Creek Family Dentistry – City, STATE,
- Warmly greeted patients and visitors entering the office and alerting staff of patient arrival
- Communicated with patients to schedule appointments for recalls and dental treatment
- Determined insurance eligibility and benefits for patients so I could then calculate co-payment amounts and if needed facilitate financial arrangements
- Delivered an exceptional level of service to each patient by listening to concerns and answering questions
- Maintained the schedule and made any necessary changes and updates as needed daily, weekly, monthly per provider availibility
- Answered and managed incoming calls and emails
- Gathered medical information and dental health history from new and existing patients
- Routinely completed inventory, supply orders and restocked supplies
- Generated and sent out billing statements each month
- Prepared patients for dental treatment by taking any necessary x-rays and impressions
- Protected patients by sterilizing instruments and equipment between every appointment
- Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by the dentist
- Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
- Reviewed status of waiting room on routine basis to ensure that patients were being seen in timely fashion
- Consistently ensured functioning and sterilization of equipment being used
- Correctly arranged instrument trays prior to dental procedures and surgeries
- Created bitewing, panoramic and periapical x-ray images for dentist to review
- Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, and oral surgery procedures
- Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
- Properly sterilized dental equipment and examination rooms in accordance with infection control policies
: Pre-requisites For Dental Hygiene Program, Expected in
DMACC - Ankeny, IA,
GPA:
Licensed Esthetician: Aesthetics, Expected in 05/2004
La' James International College - Johnston, IA
GPA:
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