Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Friendly and respectful administrative professional seeking a position where I can utilize my excellent customer service and communication skills. I have over 10 years of experience in the dental field as a front desk coordinator and office manager. I am focused on providing exceptional patient care and love to help patients feel at ease by keeping a cheerful attitude!

  • Outstanding customer service
  • Team leadership
  • Cheerful and energetic
  • Excellent multi-tasker
  • Organized
  • Resolution-oriented
  • Strong communication skills
  • Proficient in MS Office
  • Flexible schedule
Dental Receptionist, 09/2019 to Current
Sea Mar Community Health CentersRochester, WA,
  • Answer and manage incoming calls and emails
  • Verify, update and enter patient information into system
  • Schedule appointments for patients
  • Gather patient information including insurance dental health history from patients
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
Front Desk Coordinator, 12/2017 to 04/2019
Bob Moore Auto GroupMidland, TX,
  • Greeted patients checking in for appointments, visitors and in person requests for information
  • Answered multi-line telephone, routed calls if necessary
  • Scheduled appointments for recalls, in office treatment and surgery center
  • Established and maintained patient records ( i.e. address, phone numbers, insurance information and any health changes)
  • Verified insurance benefits and updated any changes in each patient record
  • Communicated with patients regarding co-payment amounts and discussed financial options that this office accepted (i.e. Care Credit)
  • Calculated and collected co-payments for services provided at time of service
  • Sent patient info and x-rays to other offices
  • Sent pre-estimates to insurance with necessary documentation
  • Monitored the schedule regularly, identifying and resolving gaps in the schedule
  • In charge of closing the office daily, ran end of day reports and totaled up credit card sales and deposited checks and cash payments
Front Desk Coordinator, 04/2014 to 06/2017
Bob Moore Auto GroupOklahoma City, OK,
  • Greeted patients and visitors entering the practice
  • Answered telephone, routed calls, provided information as needed
  • Scheduled appointments to maximize patient care and reach practice profit target
  • Managed the daily, weekly, monthly calendar to meet practice production and collection goals
  • Established and maintained patient files keeping all information up to date
  • Prepared correspondence, memos, condolence letters and other documents as requested by the doctor
  • Kept the front desk and reception areas clean and tidy
  • Performed all necessary duties with checking patients in and out of office
  • Confirmed appointments 2 days in advance of recall and treatment
  • In charge of daily morning meetings which were meant to go over the day's schedule and any outstanding treatment plans
  • Printed and organized daily route slips for each doctor and hygienist
  • Provided information to insurance companies for pre-estimates, requests for additional information, and to resolve any payment delays on outstanding claims
  • Sent out past due notices to patients
  • In charge of collection accounts
Office Manager/Dental Assistant, 01/2012 to 02/2015
Jordan Creek Family DentistryCity, STATE,
  • Warmly greeted patients and visitors entering the office and alerting staff of patient arrival
  • Communicated with patients to schedule appointments for recalls and dental treatment
  • Determined insurance eligibility and benefits for patients so I could then calculate co-payment amounts and if needed facilitate financial arrangements
  • Delivered an exceptional level of service to each patient by listening to concerns and answering questions
  • Maintained the schedule and made any necessary changes and updates as needed daily, weekly, monthly per provider availibility
  • Answered and managed incoming calls and emails
  • Gathered medical information and dental health history from new and existing patients
  • Routinely completed inventory, supply orders and restocked supplies
  • Generated and sent out billing statements each month
  • Prepared patients for dental treatment by taking any necessary x-rays and impressions
  • Protected patients by sterilizing instruments and equipment between every appointment
  • Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by the dentist
  • Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
  • Reviewed status of waiting room on routine basis to ensure that patients were being seen in timely fashion
  • Consistently ensured functioning and sterilization of equipment being used
  • Correctly arranged instrument trays prior to dental procedures and surgeries
  • Created bitewing, panoramic and periapical x-ray images for dentist to review
  • Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, and oral surgery procedures
  • Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies
Education and Training
: Pre-requisites For Dental Hygiene Program, Expected in
DMACC - Ankeny, IA,
Licensed Esthetician: Aesthetics, Expected in 05/2004
La' James International College - Johnston, IA

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School Attended

  • La' James International College

Job Titles Held:

  • Dental Receptionist
  • Front Desk Coordinator
  • Front Desk Coordinator
  • Office Manager/Dental Assistant


  • Some College (No Degree)
  • Licensed Esthetician

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