Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Friendly and respectful administrative professional seeking a position where I can utilize my excellent customer service and communication skills. I have over 10 years of experience in the dental field as a front desk coordinator and office manager. I am focused on providing exceptional patient care and love to help patients feel at ease by keeping a cheerful attitude!
Skills
Outstanding customer service
Team leadership
Cheerful and energetic
Excellent multi-tasker
Organized
Resolution-oriented
Strong communication skills
Proficient in MS Office
Flexible schedule
Experience
Dental Receptionist, 09/2019 to Current Sea Mar Community Health Centers – Rochester, WA,
Answer and manage incoming calls and emails
Verify, update and enter patient information into system
Schedule appointments for patients
Gather patient information including insurance dental health history from patients
Maintained master calendar and scheduled new appointments based on provider availability.
Collected payments from patients and arranged payment schedules.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Arranged documents for insurance claims.
Front Desk Coordinator, 12/2017 to 04/2019 Bob Moore Auto Group – Midland, TX,
Greeted patients checking in for appointments, visitors and in person requests for information
Answered multi-line telephone, routed calls if necessary
Scheduled appointments for recalls, in office treatment and surgery center
Established and maintained patient records ( i.e. address, phone numbers, insurance information and any health changes)
Verified insurance benefits and updated any changes in each patient record
Communicated with patients regarding co-payment amounts and discussed financial options that this office accepted (i.e. Care Credit)
Calculated and collected co-payments for services provided at time of service
Sent patient info and x-rays to other offices
Sent pre-estimates to insurance with necessary documentation
Monitored the schedule regularly, identifying and resolving gaps in the schedule
In charge of closing the office daily, ran end of day reports and totaled up credit card sales and deposited checks and cash payments
Front Desk Coordinator, 04/2014 to 06/2017 Bob Moore Auto Group – Oklahoma City, OK,
Greeted patients and visitors entering the practice
Answered telephone, routed calls, provided information as needed
Scheduled appointments to maximize patient care and reach practice profit target
Managed the daily, weekly, monthly calendar to meet practice production and collection goals
Established and maintained patient files keeping all information up to date
Prepared correspondence, memos, condolence letters and other documents as requested by the doctor
Kept the front desk and reception areas clean and tidy
Performed all necessary duties with checking patients in and out of office
Confirmed appointments 2 days in advance of recall and treatment
In charge of daily morning meetings which were meant to go over the day's schedule and any outstanding treatment plans
Printed and organized daily route slips for each doctor and hygienist
Provided information to insurance companies for pre-estimates, requests for additional information, and to resolve any payment delays on outstanding claims
Sent out past due notices to patients
In charge of collection accounts
Office Manager/Dental Assistant, 01/2012 to 02/2015 Jordan Creek Family Dentistry – City, STATE,
Warmly greeted patients and visitors entering the office and alerting staff of patient arrival
Communicated with patients to schedule appointments for recalls and dental treatment
Determined insurance eligibility and benefits for patients so I could then calculate co-payment amounts and if needed facilitate financial arrangements
Delivered an exceptional level of service to each patient by listening to concerns and answering questions
Maintained the schedule and made any necessary changes and updates as needed daily, weekly, monthly per provider availibility
Answered and managed incoming calls and emails
Gathered medical information and dental health history from new and existing patients
Routinely completed inventory, supply orders and restocked supplies
Generated and sent out billing statements each month
Prepared patients for dental treatment by taking any necessary x-rays and impressions
Protected patients by sterilizing instruments and equipment between every appointment
Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by the dentist
Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
Reviewed status of waiting room on routine basis to ensure that patients were being seen in timely fashion
Consistently ensured functioning and sterilization of equipment being used
Correctly arranged instrument trays prior to dental procedures and surgeries
Created bitewing, panoramic and periapical x-ray images for dentist to review
Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, and oral surgery procedures
Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
Properly sterilized dental equipment and examination rooms in accordance with infection control policies
Education and Training
: Pre-requisites For Dental Hygiene Program, Expected in DMACC - Ankeny, IA, GPA:
Licensed Esthetician: Aesthetics, Expected in 05/2004 La' James International College - Johnston, IA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
