dental receptionist resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Energetic and organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed in communication between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Hardworking, educated and willing to go extra mile to complete tasks.

  • Medical Report Preparation
  • HIPAA Compliance
  • Accounts Payable and Accounts Receivable
  • Invoice Preparation
  • Insurance Verification
  • Office Opening and Closing
  • Issue Resolution
  • Data Entry
Work History
Dental Receptionist, 02/2017 - 05/2021
West Coast Dental Buena Park, CA,
  • Greeted visitors, checked in patients and directed them accordingly.
  • Answered multiline telephone calls, provided office information, answered questions and directed calls to staff.
  • Scheduled, rescheduled and cancelled appointments as well as following up with reminder phone calls for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits and outlined pricing details and breakdowns for procedures and services.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information
  • Referred patients to dental triage to treat severe or unusual symptoms or complaints.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and made sure information was current and updated database while scheduling follow-ups and other appointments.
  • Pharmacy Correspondence.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Received and routed laboratory results to correct clinical staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Human Resources Manager, 07/2008 - 01/2016
Common Spirit Edmonds, WA,
  • Maintained payroll and benefits for employees in various locations
  • Diminished financial discrepancies through expert program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Coordinated new hire orientations.
  • Facilitated onboarding sessions and on-the-job training for new hires.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Maintained organizational filing systems for records and correspondence.
AVID Tutor, 08/2006 - 08/2007
Southern Kern Unified Rosamond, CA,
  • Mentored middle and high school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management in all subjects.
  • Guided students into decisions in degree plans and their career opportunities.
  • Encouraged students to take PRE-AP/AP classes and coordinated them to take SAT prep classes as well as practice exams.
  • Developed positive reinforcement techniques to provide feedback to students thus building confidence levels.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Implemented listening and questioning strategies to diagnose student needs and monitor progress.
  • Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Evaluated student progress in complex coding methods and developed plan of action for achievement.
  • Worked flexible hours; night, weekend, and holiday shifts to accommodate students needs.
Retail Customer Sales Associate, 02/2004 - 05/2006
The Buckle City, STATE,
  • Greeted customers upon walk in and let them know about the current promotions and where in the store they can be located.
  • Maintained a clean and organized store by companies standards making sure that merchandise racks and displays are visually appealing and clothing was folded, hung appropriately and faced.
  • Rotated merchandise according to the newest trends, seasonal attire and sales.
  • Enrolled customers into rewards programs, balanced registered, completed purchases, price checked, gift card activations, stored coupons, processed refunds or exchanges.
  • Led and participated in team meetings to increase sales, monitor loss prevention and keep store free of hazards.
  • Restocked merchandise and kept up with an itemized inventory.
  • Trained new associates on cash registers, displays, and fitting rooms.
No Degree: Undergraduate Studies, Expected in
Central Texas College - Killeen, TX
Status -
No Degree: Kinesiology, Expected in
Texas State University - San Marcos, TX
Status -
No Degree: Undergraduate Studies, Expected in
Temple College - Temple, TX
Status -
High School Diploma: , Expected in 05/2006
C E Ellison High School - Killeen,
Status -

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Resume Overview

School Attended

  • Central Texas College
  • Texas State University
  • Temple College
  • C E Ellison High School

Job Titles Held:

  • Dental Receptionist
  • Human Resources Manager
  • AVID Tutor
  • Retail Customer Sales Associate


  • No Degree
  • No Degree
  • No Degree
  • High School Diploma

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