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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Responsible Dental Receptionist with excellent comprehension of patient confidentiality laws. Skilled at understanding dental and medical terminology. Provides courteous reception services via phone and face-to-face.

Skills
  • Dental staff support
  • Patient scheduling
  • Knowledge of dental terminology
  • Pleasant speaking voice
  • Understanding of dental insurance
  • Organizational skills
  • Multitasking
  • Data management
  • Typing
  • Microsoft Office
  • Friendly, positive attitude
Education and Training
Northern Virginia Community College Annandale, VA, Expected in : General Studies - GPA :
Prince William County Government , Expected in 11/2017 : Emergency Medical Technician-Volunteer - GPA :
Experience
Healthpoint - Dental Receptionist
Kent, WA, 10/2020 - Current
  • Verify, update and enter patient information into Electronic Medical System.
  • Answer and manage incoming calls and emails.
  • Collect payments from patients and arranged payment schedules.
  • Schedule cleanings and dental appointments for patients using Electronic Medical System.
  • Maintain master calendar and schedule new appointments based on provider availability.
  • Prepar new patient files and updated existing records with new personal, insurance and medical information.
  • Manage front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Call patients to schedule and confirm appointments, consistently double-checking information and availability.
  • Complete claim forms for different types of appointments and work on resolutions for denials or other insurance issues.
  • Adhere to all HIPAA requirements to safeguard patient confidentiality.
Healthpoint - Dental Receptionist
Des Moines, WA, 08/2019 - 09/2020
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into Electronic Medical System.
  • Arranged documents for insurance claims.
  • Scheduled cleanings and dental appointments for patients using Electronic Medical System.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Helped patients complete paperwork and explained procedures.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
Vanguard Medical Group - Medical Receptionist
Denville, NJ, 09/2018 - 11/2019
  • Entered patient information into Electronic Medical System, including insurance, demographics and health history.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail and returning calls in a timely manner.
  • Compiled physical and digital documents, charts and reports.
  • Prepared and sent financial statements to support bookkeeping functions.
Walgreens - Administrative Assistant
Wichita, KS, 03/2002 - 10/2002
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with military members.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Assisted with answering phones, filing paperwork, entering data and support for the office.
The University Of Kansas Hospital - Patient Care Coordinator
Kansas City, KS, 08/1999 - 10/2001
  • Scheduled procedures for patients.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Facilitated communication between patients, medical and administrative staff and regulatory agencies.
  • Explained policies, procedures and services to patients.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Communicated with patients to ensure quality of care and develop care plans.

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Prince William County Government

Job Titles Held:

  • Dental Receptionist
  • Dental Receptionist
  • Medical Receptionist
  • Administrative Assistant
  • Patient Care Coordinator

Degrees

  • Some College (No Degree)

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