Responsible Dental Receptionist with excellent comprehension of patient confidentiality laws. Skilled at understanding dental and medical terminology. Provides courteous reception services via phone and face-to-face.
Skills
Dental staff support
Patient scheduling
Knowledge of dental terminology
Pleasant speaking voice
Understanding of dental insurance
Organizational skills
Multitasking
Data management
Typing
Microsoft Office
Friendly, positive attitude
Education and Training
Northern Virginia Community CollegeAnnandale, VA, Expected in – –:General Studies - GPA:
Prince William County Government, Expected in 11/2017 – –:Emergency Medical Technician-Volunteer - GPA:
Experience
Healthpoint - Dental Receptionist Kent, WA, 10/2020 - Current
Verify, update and enter patient information into Electronic Medical System.
Answer and manage incoming calls and emails.
Collect payments from patients and arranged payment schedules.
Schedule cleanings and dental appointments for patients using Electronic Medical System.
Maintain master calendar and schedule new appointments based on provider availability.
Prepar new patient files and updated existing records with new personal, insurance and medical information.
Manage front office customer service, appointment management, billing and administration tasks to streamline workflow.
Call patients to schedule and confirm appointments, consistently double-checking information and availability.
Complete claim forms for different types of appointments and work on resolutions for denials or other insurance issues.
Adhere to all HIPAA requirements to safeguard patient confidentiality.
Healthpoint - Dental Receptionist Des Moines, WA, 08/2019 - 09/2020
Answered and managed incoming calls and emails.
Verified, updated and entered patient information into Electronic Medical System.
Arranged documents for insurance claims.
Scheduled cleanings and dental appointments for patients using Electronic Medical System.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Helped patients complete paperwork and explained procedures.
Adhered to all HIPAA requirements to safeguard patient confidentiality.
Vanguard Medical Group - Medical Receptionist Denville, NJ, 09/2018 - 11/2019
Entered patient information into Electronic Medical System, including insurance, demographics and health history.
Called patients to confirm scheduled appointments and obtain additional details.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail and returning calls in a timely manner.
Compiled physical and digital documents, charts and reports.
Prepared and sent financial statements to support bookkeeping functions.
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