I have a friendly dental receptionist with 4 years of experience of customer service, dental billing, data entry, dental assisting and consistently delivering quality dental care to patients. I am orderly and efficient when recording patient information, staging equipment and tools for procedures, scheduling and creating claims. Known for retaining customers and easing anxiety through positive customer interactions as well as well-rounded with strong skills in taking X-rays, operating Open Dental and Easy Dental programs. Flexible and efficient in quickly handling multiple requests from dentist, colleagues and patients.
Skills
Knowledge of Dental Terminology
Insurance Billing
Scheduling
Appointment Setting
HIPAA Compliance
Patient Assistance
Treatment Planning
Payment Schedules
Patient Information Verification
Dental Hygiene
Patient Safety
Payment Collection
Patient Contact
Dental staff support
Understanding of confidentiality laws
Proficiency in Open Dental, Dentrix and Easy Dental.
Adept at multi-line phones
Insurance billing
MS Office
Problem resolution
Process improvement
Work History
Dental Receptionist, 07/2020 - Current Dental Care Alliance – Dunlap, IL,
Organized referrals to other medical specialists.
Prepared claim forms for dental insurance.
Assisted patients in completing all necessary forms and documents.
Maintained and managed patient records in compliance with security regulations.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Documented patients' dental health information, medical history and vital signs.
Explained treatment procedures and instructed patients on home care guidelines.
Dental Biller, Receptionist and Assistant, 10/2019 - 10/2020 'Ike Group – Honolulu, HI,
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Collected, sorted, distributed and sent mail and packages.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Provided clerical support to company employees and other dental offices by copying, faxing and filing documents.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept records in Easy Dental to maintain data by entering and updating information.
Assisted dentists and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Prepared patient X-rays and images for review by dentist.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Medical Receptionist, 10/2019 - 07/2020 Allergy And Asthma Specialists – City, STATE,
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed and filed financial documentation for accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Maintained current and accurate medical records for over patients.
Carefully transcribed phone messages and relayed to appropriate personnel within a few minutes of each call.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Responded to correspondence from insurance companies to verify patient's coverage.
Completed clerical duties and tasks for clinic administration.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
High School Diploma: , Expected in 06/2016 - Oakwood Friends School - Poughkeepsie, NY, GPA:
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