Dental Receptionist Resume Example Cicero Dental

DENTAL RECEPTIONIST

Summary

Enthusiastic customer service professional with five years of hands-on experience in customer service, payment processing and office work. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply in any office role and challenge to a new opportunity. Focused on working with patients, answering customers' questions, and solving problems.

Skills

Microsoft software (excel, powerpoint, word)
Advanced in Medical Terminology
Bilingual
Strong phone and verbal communication skills
Positive Attitude
Strong Work Ethic
Cash register operation

Scanner operations
Works well in a fast pace environment.
Billing procedures
Patient scheduling
Understanding of medical insurance's
Data entry

Experience

Cicero Dental | Oak Lawn, ILDental Receptionist09/2018 - Current

Collected payments from patients and arranged payment schedules.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
Arranged documents for insurance claims.
Answered and managed incoming calls and emails.
Maintained master calendar and scheduled new appointments based on provider availability.
Educated patients on treatment procedures and post-procedure home care.
Scheduled cleanings and dental appointments for patients using Dentrix software.
Gathered medical information, dental health history and vitals from patients.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Greeted customers, answered general questions and directed to appropriate locations.
Entered patient insurance, demographic and health information into software and confirmed records.
Set up patient charts and documented information in various company softwares.

Hawk Chrysler Dodge Jeep | Forest Park, ILWarranty Assistant/Customer Service Rep/Cashier01/2016 - 09/2018

Answered and directed incoming calls using multi-line telephone system.
Maintain a high volume of inbound and outbound calls.
Scheduled service and sales appointments for service and sales staff.
Kept reception area clean and organized to offer positive first impression to every visitor.
Receipting payments from service, parts, down payments, etc.
Count money in cash drawers in the beginning of each opening/closing shifts
Balance cash drawer and finalizing deposits
Scan and file paperwork
Process customers warranty paperwork
Seize opportunities and promotions in sales.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Entered data in CDK software to keep records of inventory, warranty, scanning, and scheduling information.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Troubleshot and resolved issues with cash registers, card scanners and printers.

Crate & Barrel | Oakbrook, ILMerchandise Associate/Sales Associate/Customer Service Rep08/2015 - 01/2017

Greeted visitors, assessed needs and directed to appropriate personnel.
Provided information to callers and drafted office emails.
Answered and directed incoming calls using multi-line telephone system.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across floor plan locations.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Replenished inventory with focus on addressing customer needs.
Assessed floor displays to determine which merchandise required restocking.
Processed online orders within a timely matter.
Chosen to represent the merchandise team for a Holiday Recruiting Video.

Forever21 | Oakbrook, ILSales Associate11/2013 - 08/2015

Helped customers complete purchases, including processing payments and bagging items.
Assessed floor displays to determine which merchandise required restocking.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Updated signage to reflect current prices and help promote target merchandise.
Assisted customers based on currently available product, promotional and policy information.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed shipments and maintained organized stock shelves.
Answered calls with a friendly and polite approach to ensure excellent customer service.

Education and Training

Morton College | Cicero, ILSome College (No Degree) in Pursuing my Associates in Science2019

J.Sterling Morton East High School | Cicero, ILHigh School Diploma2014

Languages

Fluent in Spanish and English

Websites, Portfolios, Profiles

https://www.youtube.com/watch?v=IgN-kkzHATk

Resume Overview

Companies Worked For:

Cicero Dental
Hawk Chrysler Dodge Jeep
Crate & Barrel
Forever21

School Attended

Morton College
J.Sterling Morton East High School

Job Titles Held:

Dental Receptionist
Warranty Assistant/Customer Service Rep/Cashier
Merchandise Associate/Sales Associate/Customer Service Rep
Sales Associate

Degrees

Some College (No Degree) in Pursuing my Associates in Science
High School Diploma

Dental Receptionist Resume Example

Resume Score: 80%

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