Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Organized...with a 16-year track record of providing exceptional customer service to patients at a dental office environment. Effective time management and interpersonal skills with the ability to understand insurance and various coverage plans. Cheerful and committed to ensuring each patient feels welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office tasks. Motivated to learn, grow and excel in any field.
Skills
Scheduling
Insurance Knowledge
Appointment Setting
Filing
Patient Assistance
Cleaning
Patient Information Verification
Patient Safety
Payment Collection
Patient Contact
Work History
09/2004 to 10/2020
Dental ReceptionistHeartland Dental – Lapeer, MI,
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Staged tray for procedures by arranging dental instruments and equipment.
Assisted dentist with filling, extractions and root canal procedures.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Sterilized and prepped equipment and instruments for 30 procedures daily.
Assisted dentist in management of medical or dental emergencies by setting up instruments needed.
Assisted patients in completing all necessary forms and documents.
Scheduled, rescheduled and handled cancelled appointments for patients.
Greeted over 25-30 patients per day.
Explained treatment procedures and instructed patients on home care guidelines.
Organized referrals to other medical specialists.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Collected, sorted, distributed and sent mail and packages.
Answered high-volume telephone incoming calls, directing callers to appropriate company personnel.
Received 20+ in-bound calls and initiated 25-30 out-bound daily calls to confirm next day Appointments
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Corresponded with clients through email, telephone or postal mail.
Sorted, received and distributed mail correspondence.
Resolved customer problems and complaints by Policy .
Answered 20+ incoming calls daily to resolve toothache and lost filling issues and schedule appointments.
Scheduled and confirmed appointments for patients.
01/2004 to 09/2004
Deli WorkerKwik Trip – City, STATE,
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Greeted customers at deli counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Offered product samples to customers, generating additional sales through taste-testing.
09/1979 to 08/1990
Floral Designer/Clerk/CashierHillsboro Floral/Elroy Flowers And Gifts – City, STATE,
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register to record all transactions accurately and efficiently.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
Properly package flowers and plants for damage-free delivery.
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Researched latest design trends, colors and vendor products for use in new pieces.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
Created plans and communicated deadlines to ensure projects were completed on time.
Education
Expected in 08/1979
Floral Design Diploma: Floral Design American Floral Art School - Chicago, IL, GPA:
Expected in 05/1978
High School Diploma: Hillsboro High School - Hillsboro, WI, GPA:
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