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Dental Operations Supervisor Resume Example

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DENTAL OPERATIONS SUPERVISOR
Summary

Skilled Operations Supervisor versed in business and employee management. Bringing [Number] years of experience in [Industry]. Decisive leader and strategic problem solver with excellent communication and planning abilities. Highly motivated, detailed and results-oriented team and operations leader. Excellent vendor relationship and contract manager skilled in mentoring and developing high-performing teams to meet organizational goals. Adept at implementing systems to track team performance and revenue and reduce shrinkage. Successful in achieving sales and revenue goals and driving the growth of the organization. Goal-driven Operations Supervisor with more than [Number] years of progressive [Industry] experience. Exceptional business acumen, administrative strengths and program management abilities. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

I am a Dental Operations Supervisor who reports directly to the Director of Dental Operations under the Mandated Federal Health Centers. As the Clinic Service Manager, my role is accountable for effective and efficient day to day operation of an assigned clinic regarding patient satisfaction, business and financial matters. My job description entails but is not exclusive to:

Skills
  • Budgeting and cost control strategies
  • Customer relationship management
  • Staff supervision
  • Inventory coordination
  • Technology
  • Project management
  • Production
  • Logistics oversight
  • Marketing
  • Management
  • Delegation
  • Coordination
  • Schedule development
  • Logical reasoning
  • Compliance standards
  • Systems evaluation
  • Budget analysis
Experience
Columbian Basin Health AssociationOctober 2014 to CurrentDental Operations Supervisor
Mattawa , WA
  • Trained, mentored and motivated employees to maximize team productivity.
  • Aligned operational boundaries between processes and production demands.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Motivated employees to share ideas and feedback.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Adhered to operational schedules by monitoring [Timeframe] performance indicators.
The EdgewaterJanuary 2012 to October 2014Front Office Manager
Madison , WI
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Supervised team of [Number] [Job title]s and [Number][Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Earned top [Number]% of team goals and collection activity.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Pleasantly responded to questions and remedied concerns quickly, resulting in [Number]% score in overall performance evaluations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Transitioned office from [System] to [System], increasing staff productivity with streamlined processes and improved automation.
  • Orchestrated [Timeframe] staff meetings to maintain open communication and quickly address any concerns.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the [Job Title] afterwards.
  • Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
  • Managed all scheduling and payroll for team of [Number] staff in busy [Type] office.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the [Job Title].
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
Smile Care Dental GroupJanuary 2010 to October 2012Lead Specialty Coordinator
City , STATE
  • Aligned operational boundaries between processes and production demands.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Motivated employees to share ideas and feedback.
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Oversaw scheduling for day-to-day activities of [Number] transportation employees.
  • Served as point of contact for customers and staff on subjects including [Type], [Type] and [Type] by applying customer service and interpersonal skills.
  • Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of [Number] units daily.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Education and Training
Pima Medical Institute September 2008Medical Office Administration: Health AdministrationCity
Concorde Career CollegeSeptember 2010Dental Assistant RDA Functions: Healthcare City, State
University of PhoenixSome College (No Degree): Health AdministrationCity
Certifications
  • First Aid/CPR
  • Crisis Intervention,
  • Speaker
  • Training and Development
  • Mental Health First Aid Responder
  • OSHA
  • HIPAA and Corporate Compliance
  • Diversity and Inclusion
  • MGE Management Experts Inc. 2013-2014
  • CE Accreditation: Educational seminar provided a wide range of management subjects such as managing a practice, patient care, production and profits.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Pima Medical Institute
  • Concorde Career College
  • University of Phoenix

Job Titles Held:

  • Dental Operations Supervisor
  • Front Office Manager
  • Lead Specialty Coordinator

Degrees

  • Medical Office Administration : Health Administration
    Dental Assistant RDA Functions : Healthcare
    Some College (No Degree) : Health Administration

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