Dental Operations Supervisor Resume Example San Ysidro Health

DENTAL OPERATIONS SUPERVISOR

Summary

Skilled Operations Supervisor versed in business and employee management. Bringing [Number] years of experience in [Industry]. Decisive leader and strategic problem solver with excellent communication and planning abilities. Highly motivated, detailed and results-oriented team and operations leader. Excellent vendor relationship and contract manager skilled in mentoring and developing high-performing teams to meet organizational goals. Adept at implementing systems to track team performance and revenue and reduce shrinkage. Successful in achieving sales and revenue goals and driving the growth of the organization. Goal-driven Operations Supervisor with more than [Number] years of progressive [Industry] experience. Exceptional business acumen, administrative strengths and program management abilities. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

I am a Dental Operations Supervisor who reports directly to the Director of Dental Operations under the Mandated Federal Health Centers. As the Clinic Service Manager, my role is accountable for effective and efficient day to day operation of an assigned clinic regarding patient satisfaction, business and financial matters. My job description entails but is not exclusive to:

Skills

Budgeting and cost control strategies
Customer relationship management
Staff supervision
Inventory coordination
Technology
Project management
Production
Logistics oversight
Marketing

Management
Delegation
Coordination
Schedule development
Logical reasoning
Compliance standards
Systems evaluation
Budget analysis

Experience

San Ysidro Health October 2014 to CurrentDental Operations Supervisor
San Ysidro, CA

Trained, mentored and motivated employees to maximize team productivity.
Aligned operational boundaries between processes and production demands.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Built upon established practice standards to improve operational performance and reduce labor costs.
Motivated employees to share ideas and feedback.
Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Reduced process lags and effectively trained team members on best practices and protocol.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Adhered to operational schedules by monitoring [Timeframe] performance indicators.

Pearlmax Oral SurgeryJanuary 2012 to October 2014Front Office Manager
San Diego, CA

Monitored office inventory to maintain adequate supply levels and order products.
Evaluated employee job performance and motivated staff to improve productivity.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Supervised team of [Number] [Job title]s and [Number][Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Earned top [Number]% of team goals and collection activity.
Created and optimized employee schedules to secure proper coverage for all shifts.
Pleasantly responded to questions and remedied concerns quickly, resulting in [Number]% score in overall performance evaluations.
Managed customer complaints and rectified issues to complete satisfaction.
Transitioned office from [System] to [System], increasing staff productivity with streamlined processes and improved automation.
Orchestrated [Timeframe] staff meetings to maintain open communication and quickly address any concerns.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the [Job Title] afterwards.
Interviewed, onboarded, developed and oversaw daily activities of [Number] clerical and administrative office personnel.
Managed all scheduling and payroll for team of [Number] staff in busy [Type] office.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Utilized active listening skills to quickly resolve problems and escalated larger issues to the [Job Title].
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Rolled out branding strategies with effective training and front-line leadership of daily operations.

Smile Care Dental GroupJanuary 2010 to October 2012Lead Specialty Coordinator
San Diego, CA

Aligned operational boundaries between processes and production demands.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Motivated employees to share ideas and feedback.
Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
Oversaw scheduling for day-to-day activities of [Number] transportation employees.
Served as point of contact for customers and staff on subjects including [Type], [Type] and [Type] by applying customer service and interpersonal skills.
Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of [Number] units daily.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.

Education and Training

Pima Medical Institute September 2008Medical Office Administration: Health AdministrationSan Diego, CA

Concorde Career CollegeSeptember 2010Dental Assistant RDA Functions: Healthcare San Diego, CA

University of PhoenixSome College (No Degree): Health AdministrationSan Diego, CA

Certifications

First Aid/CPR
Crisis Intervention,
Speaker
Training and Development
Mental Health First Aid Responder
OSHA
HIPAA and Corporate Compliance
Diversity and Inclusion
MGE Management Experts Inc. 2013-2014
CE Accreditation: Educational seminar provided a wide range of management subjects such as managing a practice, patient care, production and profits.

Resume Overview

Companies Worked For:

San Ysidro Health
Pearlmax Oral Surgery
Smile Care Dental Group

School Attended

Pima Medical Institute
Concorde Career College
University of Phoenix

Job Titles Held:

Dental Operations Supervisor
Front Office Manager
Lead Specialty Coordinator

Degrees

Medical Office Administration : Health Administration
Dental Assistant RDA Functions : Healthcare
Some College (No Degree) : Health Administration

Dental Operations Supervisor Resume Example

Resume Score: 80%

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