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dental front office receptionist resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Tech-savvy and smart Hospital Corspman equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Skills
  • Service Oriented
  • Verbal and Written Communication
  • Knowledge of Dental Terminology
  • Appointment Scheduling
  • Mail Sorting and Distribution
  • Office Opening and Closing
  • HIPAA Compliance
  • Electronic Record Management
  • Phone and Email Etiquette
  • Patient Flow Management
  • Issue Resolution
  • Data Entry
  • Time Management
  • Detail-Oriented
  • BLS Certified
  • Recordkeeping
  • CPR Certified
  • Customer Service
  • Problem-Solving
  • Advising Patients
  • Critical Thinking
  • Administering Medications
  • Information Confidentiality
  • MS Office Proficient
Education
National University La Jolla, CA Expected in 03/2024 Bachelor of Science : Paralegal Studies - GPA :
National University La Jolla, CA Expected in 03/2022 Associate of Arts : General Education - GPA :
Lee High School Baytown, TX Expected in 06/2019 High School Diploma : - GPA :
Certifications
  • Dental Assistant - 2020
  • CPR certified by Red Cross -2020
  • Basic Life Support, Red Cross - 2020
  • Tactical Combat Casualty Care, USN - 2020
Experience
Pacific Dental Services - Dental Front Office Receptionist
Riverside, CA, 11/2020 - Current

Job Summary

Dental receptionists serve as the main point of contact between a dental office and its patients. Speaking to patients on the phone when they schedule an appointment or ask a question. They’re also the first employee that a patient will see when they walk through the doors of the office. Requiring dental receptionists to have excellent interpersonal skills. Performing a variety of tasks that help dental offices run more efficiently. They schedule and cancel appointments, file insurance forms, manage office inventory, and communicate with dental supply vendors, among other things.

Duties

  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered 45 average daily phone calls to schedule appointments and address patient inquiries.
  • Transcribed over 90 daily meetings and appointments using the Army's Corporate Dental System and organized documents for streamlined office functionality.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Helped patients complete paperwork and explained processes and procedures.
  • Called patients to schedule dental appointments, consistently double-checking information and availability.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Kept office spaces well-stocked with administrative and medical supplies.

Salary: $42,930 USD Per Year / Hours Per Week: 40

Parkland Health & Hospital System - Dental Assistant
Grand Prairie, TX, 03/2020 - Current

Job Summary

A Hospital Corpsman Dental Assistant will perform duties as a general dental assistant to include dental infection control, dental treatment room management, preventive dentistry, comprehensive dental assisting, and intra-oral radiography. Some are qualified in dental prosthetics in pharmacy and chemistry or in maintenance and repair of dental equipment.

Duties

  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Gathered medical information, dental health history and vitals from patients.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Supported dentist chairside with root canal and extraction procedures.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.

Salary: $42,930 USD Per Year / Hours Per Week: 40

US Navy - Hospital Corpsman
City, STATE, 01/2020 - Current

Job Summary

Hospital Corpsmen Basic functions are as clinical or specialty technicians, administrative personnel, and healthcare providers, assisting health care professionals in providing medical care to Navy, Marine Corps, and Joint Services personnel of the operational forces, shore activities, and other beneficiaries. They assist in the prevention, education, and treatment of disease and injury and serve as battlefield Corpsmen with Marine Corps and Naval Construction Forces. Rendering emergency medical treatment to include initial treatment in a combat environment.

Duties

  • Administered medications and immunizations.
  • Performed both emergency and routine medical procedures in high-pressure environments.
  • Trained in combat, life savings techniques and conducting physical exams.
  • Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
  • Maintained medical and dental records for marine platoons.
  • Performed preliminary exams to determine diagnosis and provide medical treatment.
  • Served in clinical environments.
  • Managed logistics to ensure all injuries and illnesses were efficiently addressed.
  • Reduced hours, money and manpower by helping 1,977 Marines return to full duty.
  • Served as operating room technician in specialized surgery, assisting nurses with periodontal gum diseases and extractions of symptomatic teeth.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Immobilized patients for transport using backboard or other spinal mobilization.
  • Observed, recorded and reported patients' condition or injury and treatment provided.
  • Administered first aid treatment or life support in prehospital settings.
  • Cleaned and sanitized medical supplies between calls.
  • Performed airway management or other emergent interventions.
  • Monitored and replenished medical supplies, maintaining well-stocked inventory and properly functioning equipment.

Salary: $42,930 USD Per Year / Hours Per Week: 40

Accomplishments

College Level Exams Completed (CLEP)

  • College Composition
  • Spanish With Writing Level 1 & 2
  • College Mathematics
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :
Additional Information
  • Citizenship: Yes (United States)
  • Special Hiring Authority: Veteran Preference
  • Federal Experience: United States Navy
  • Clearance: Secret Security
  • Crime Stoppers Vice President
  • Baytown Police Explorer

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Resume Overview

School Attended

  • National University
  • National University
  • Lee High School

Job Titles Held:

  • Dental Front Office Receptionist
  • Dental Assistant
  • Hospital Corpsman

Degrees

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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