Hardworking dental administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Skills
Administrative support
Public speaking
Microsoft Word, Eaglesoft, Dentrix
Critical thinking
Coordination
Planning
Treatment Planning and Presentation
Insurance Verification
Sterilization Techniques
Treatment Room Setup
Experience
08/2020 to Current
Dental Front Office ReceptionistPacific Dental Services – Fresno, CA,
Written communication
Scheduling
Task prioritization
Supported office manager with advanced administrative abilities, including running payroll, preparing correspondence, and managing mailings
Reached out to existing patients to remind of appointments and about overdue appointments for routine cleanings.
Assisted with resolving authorization and payment problems with patients' insurance
Patterson Eaglesoft
Improved patient compliance with rules by maintaining friendly attitude and calm demeanor in challenging situations.
Managed appointment calendar for 4 providers and 125+ patients per week.
Helped practice maintain current books by promptly collecting payments.
Compiled and input insurance information for new patients.
Minimized infection risks by sanitizing desk, waiting area, and bathrooms every 2-3 hours.
Greeted patients and visitors to determine needs and direct accordingly.
Received, answered and responded to telephone messages.
Checked patients in and out of appointments.
Updated office files daily and kept records organized.
Created and presented treatment plans
Maintained office supplies inventory by checking stock and ordering new supplies.
Assisted patient with Care Credit and Lending Club applications
Tracked and managed lab cases for timely delivery
Assisted with bank deposits
Auditted patient charts for payment and treatment
09/2019 to 03/2020
Front Office ClerkAids Healthcare Foundation – San Francisco, CA,
Coordinated patient paperwork, including check-in and check-out documentation, charts, and insurance information.
Kept office operating smoothly by handling basic administrative tasks and restocking inventory
Organized displays of informational pamphlets and products for promotion.
Set up insurance profiles, collecting and verifying data for smooth billing processes.
Prepared professional printings of business documents such as New Patient Forms and Treatment Consents.
Supported meetings by preparing spaces and materials and taking detailed notes.
Kept schedules organized and balanced with meetings, appointments, and travel.
Verified and added new insurance information onto patient charts
Assisted in outstanding claims
01/2009 to 01/2019
Area Human Resources ManagerAutokiniton – Clio, MI,
Supported development and implementation of progressive discipline process and corrective action determination.
Boosted employee morale through incentive programs and service recognition awards.
Offered guidance and counseling to managers and employees regarding recruitment, employee performance, and
complaint investigation
Received employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper
grievance policy
Supported employees with training classes and training written material, providing appropriate paperwork and
monitoring status
Managed unemployment claims and represented company during appeals hearings.
Oversaw facility compliance, including verifying presence of required federal and state postings.
Coordinated and led new hire orientations and benefits meetings.
Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses.
Targeted recruitment strategies effectively based on detailed personnel forecasts.
Mediated personnel disputes as link between management and employees.
Improved organizational structure with revamped charts and growth plans.
Strengthened employee knowledge and abilities, leading comprehensive training program for new and established
employees
Enhanced management capabilities by advising on HR-related issues such as equal employment and sexual harassment.
Education and Training
Expected in 12/2019 to to
High School Diploma: UEI College - Encino, Ca GPA:
Oversaw evaluation, classification, and rating of occupations and job positions. Business Office Administration, Principal's List Award Perfect Attendance Award Honor Roll Award Volunteered at LA River Cleanup
Completed professional development in Business Office Administration
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