Delivery Dispatcher resume example with 1+ years of experience
Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 years of experience in quickly resolving technical issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Technologically savvy
- Call center experience
- Sales expertise
- Conflict mediation
- Retail sales customer service
- System implementation
- Business development understanding
- Fleet dispatching
- Clerical support
- Microsoft Office expertise
- Data evaluation
- Customer relations
- Troubleshooting and diagnostics
- Help desk assistance
Aurora, CO, 11/2020 - Current
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge..
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Worked with Chick-Fil-A Team Leaders to develop customer service improvement initiatives.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Myrtle Beach, SC, 10/2019 - 03/2020
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Contacted new and existing customers to discuss how specific products could meet needs.
Lexington, KY, 08/2018 - 12/2018
- Used library and scholarly databases to locate reliable resources.
- Directed patrons to desired library books, reference items and equipment.
- Handled in-person and telephone requests for information and materials.
- Compiled and maintained circulation, material and equipment records.
- Sourced and processed interlibrary loans across networks...
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Assisted in technical support process refinement to improve customer service and support..
As the former Class President at Oglethorpe University, I managed event planning on behalf of my class that prioritized personal health, financial literacy, as well as their overall career development. My time on Student Government allowed me to exercise my personable attitude, and aided me in my advances to connect with the student body in an effort to provide efficient representation. As Class President I was also tasked with creating a budget/expense spreadsheet using Microsoft Excel in order to give the Student Government an accurate depiction of all event expenses as well as materials.
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Resume Overview
School Attended
- Oglethorpe University
Job Titles Held:
- Delivery Dispatcher
- Sales Representative
- Library Student Assistant
Degrees
- Bachelor of Science
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