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Dedicated Manager in Training (DMIT) → Operations Supervisor Resume Example

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DEDICATED MANAGER IN TRAINING (DMIT) → OPERATIONS SUPERVISOR
Experience
Dedicated Manager in Training (DMIT) → Operations Supervisor
June 2014 to Current JB Hunt Logistics, LLC
  • JB Hunt is one of the largest logistics companies in the country and is a Fortune 500 Company. Following six weeks as a Dedicated Manager in Training, I accepted a position as an Operations Supervisor for a dedicated account employing 200+ local & regional drivers. As an Operations Supervisor I'm responsible for the following:
  • Set estimated time of arrivals daily for each load going to a store to meet account standards held by our client.
  • Use Freight Manager and Host in order to comply with the accounts standards.
  • Monitor Drivers to ensure all loads get delivered & picked up on time daily.
  • Dispatch Drivers on deliveries and backhauls daily.
  • Manage the delivery and corresponding communication regarding emergency loads to ensure on time delivery.
  • Make changes to the daily schedule to position drivers to make deliveries on time.
  • Directly communicate with drivers to certify deliveries & pickups do take place.
  • Audit drivers trip sheets and paperwork to ensure loads are delivered & picked up.
  • Perform safety inspections to establish proper safety practices of drivers, developing a safety first culture account-wide.
  • Counsel drivers when registering Critical Mitigation Braking events, sensor based braking events.
  • Train drivers on properly using the Smith System to curb improper driving habits; Aim High in Steering, Get the Big Picture, Keep Your Eyes Moving, Leave Yourself an Out, Make Sure They See You.
  • Advise drivers on how to properly log events such as pre-trip inspections, hours of service violations, or fueling.
  • Ensure drivers are compliant with DOT regulations daily.
  • Train Dedicated Managers in Training on all daily activities required to be an Operations Supervisor.
  • Resolve complex problems with creative solutions to mitigate issues faced by drivers on a daily basis.
Project Consultant
January 2013 to June 2014 USC Consulting Group, LP
  • USC Consulting Group is a Process Improvement Operations Management consulting firm that strives for operational excellence and effectively improves the financial prosperity of its clients. While employed at USC I achieved the following:
  • Analyzed 9 different clients operations using client provided and self-collected data to aid the sales of projects.
  • Designed modules depicting production lines specific loss points and quantities of product lost at those points.
  • Proficiency gained using Microsoft Excel Dynamic Charting, Pivot Tables and Charts.
  • Industry experience gained in oil transportation, nitrogenous fertilizer manufacturing, gold excavation, steel tube manufacturing, pulp paper manufacturing, and ice cream manufacturing.
  • Wrote Standard Operating Procedures (SOP's) on operating a maintenance department depicting the life-cycle of work orders.
  • Provided one-on-one training for each users roles in using a CMMS and clearly depicted to each individual how they impacted equipment repair as well as procurement associated with the repair.
  • JDEdwards based CMMS.
  • Designed modules used to monitor maintenance work flow processes from an executive level and wrote corresponding SOP's.
  • These mechanism depicted three different departments' maintenance backlogs and the duration for which the work orders existed in the backlog.
  • Engaged clients in the transformation of a paper based business process to computerized processes.
  • Coordinated the conversion of SME knowledge into electronic record of vital equipment information.
  • Employed precedence networking techniques to engage clients in reanalyzing and coordinating highly complex start-up and shut-down procedures.
  • Delivered clients with higher level views of the Turnaround process designed to aid with timing of planned events.
  • Wrote SOP's on how to edit and update both types of Network Diagrams.
  • Experience with using Microsoft Project Pert and Gantt Charts.
Operations & Marketing Assistant
February 2011 to December 2012 Access Media
  • Access Media 3 is an Internet, Television, and Home Phone provider to multi-tenant residential properties. While employed at Access Media 3 I held two positions concurrently. As an Operations Assistant I was responsible for:
  • Dispatch of technicians by communicating with customers on their current and ongoing status, activating equipment remotely, and closing work orders.
  • Reengineering the company's Customer Service Representative Commission Reports by setting forth a clear rubric to earn commission.
  • Audited the program in order to pay Customer Service Representatives their earned commission, monthly.
  • Maintaining vital data on customers and building information for Customer Service Representatives Software.
  • Software proficiencies included NetSuite and AMP. Taking on the role as Marketing Assistant, I was tasked with:
  • Establishing the initial relationship between building residents and Access Media 3.
  • Increasing sales by engaging residents with upgraded products and services.
  • Providing customer service to assist residents in fixing technical issues.
Education
Bachelor of Science : Commerce majoring, Business Management De Paul University De Paul University, March of 2012, Bachelor of Science in Commerce majoring in Business Management.
Skills
Operations, Sales, Dispatch, Training, Closing, Customer Service, Customer Service Representative, Increasing Sales, Marketing, Netsuite, Receptionist, Retail Sales, Sales By, Clients, Cmms, Excavation, Excel, Executive Level, Gantt, Its, Maintenance, Management Consulting, Microsoft Excel, Microsoft Project, Networking, Operations Management, Pivot Tables, Process Improvement, Procurement, Sales Of, Sme, Subject Matter Expert, The Sales, Work Flow, Audit, Basis, Dot, Dot Regulations, Drivers, Inspections, Logistics, Mitigation, Sensor, Solutions, Steering, The Accounts, Business Management
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Resume Overview

Companies Worked For:

  • JB Hunt Logistics, LLC
  • USC Consulting Group, LP
  • Access Media

School Attended

  • De Paul University

Job Titles Held:

  • Dedicated Manager in Training (DMIT) → Operations Supervisor
  • Project Consultant
  • Operations & Marketing Assistant

Degrees

  • Bachelor of Science : Commerce majoring, Business Management

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