Highly enthusiastic customer service professional with 2 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry. Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven Special Services Associate with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic, outgoing and driven to reach company goals.
Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Large cash/check deposits expert Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Telecommunication skills Adaptive team player Visual merchandising proficiency Opening/closing procedures |
Customer Assistance
Customer Service
Sales
Customer Interface
Multi-tasking
Maintained up-to-date knowledge of store policies regarding
payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Earned "Homer Awards" for excellent customer service.Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items.
As a special services associate customer situations were always
handled with the mindset to help the customer fully benefit from
the home depot values. Often set up orders for contractors. Cashier experienced which enabled me to assist with returns and ringing out customers. Always provided excellent customer service to every individual that I would come across. In charge of renting of the flatbed truck rental. Had a smile everyday. Accomplishments: Supervisors would always acknowledge the fact I would take it upon myself to extend my knowledge and help out in other departments. Customers are my first priority which enabled me to go above and beyond by calling other stores to find product and making sure their home depot experience was one that would bring them back to shop again I was able to switch departments within a few months due to my excellent abilities to learn quickly and effectively.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleaned equipment. Operated pallet jacks with a 0% incident rate. Packed containers and re-packed damaged containers. Cleared damaged items and loaded freight.
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team.
Charm School, Charm school 2, From G's to Gents, From G's to Gents 2, Flavor of Love 3, Rock of Love 2, Rock of Love 3, A Real Chance at Love, I Love New York webisodes, I Love Boston webisodes, Pilot with Eva longoria, and I Love New York.
Balance, Basic, bookkeeping, cash handling, cash-handling, cash register, Cashier, cash registers, clerical, closing, excellent interpersonal skills, excellent customer service, Customer service, direction, fast, fax machines, filing, filling, Office, PowerPoint, window, MS Word, office management, copy machines, camera, POS, pricing, public speaking, Reality, sales, scanners, switch, team player, telephones, type, word processing
Available for all shifts and extended evening/weekend hours
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School Attended
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