Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Managing accounts payable
  • Detail orientated
  • Data Management
  • Federal guideline proficiency
  • Invoicing and collections
  • Documentation and control
  • Team Leadership
  • Account Reconciliation
  • Office management
  • Business administration
  • Organizational skills
  • Team Bonding
  • Excellent multi-tasking ability
  • Administrative support
  • Payroll and budgeting
  • Scheduling
  • MS Office
  • Inbound Phone Call Handling
  • Bookkeeping
  • Managing office supply inventory
  • Maintains confidentiality
  • Operational leadership
  • Operations management
  • Customer Relations
Work History
10/2016 to Current Data Specialist Amita Health | Elkridge, MD,
  • Manage documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Mange administrative functions of the department in an efficient and timely manner.
  • Balance auditable documents and maintain files for these documents.
  • Perform registration/withdrawals for all students such as requesting/ providing records to and from schools.
  • Managed and updated youth documentation to keep records current.
  • Serve as a liaison regarding maintenance and reporting of student information.
  • Adhere to federal, state, district, and department standards and procedures.
01/2016 to 10/2016 Collections Specialist Celligent | Charlotte, NC,
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Helped clients plan payoff plans for various types of loans, including commercial, student loans, medical bills,home equity, and mixed use .
  • Created and organized a list according to the severity of delinquency of late payments
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Processed payments and contracts on accounts.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
07/2014 to 10/2015 Regional Office Administrator Samaritan's Purse | Columbia, MD,
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Handled operational procedures opening and closing regional office.
  • Completed prize payment transactions including validation and payments of ticket claims
  • Prepare distribution of POS and promotional inventory
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
10/2007 to 06/2014 Accounting Specialist/Bookkeeper A.H. Huthnance Accounting And Tax Service | City, STATE,
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Supervised daily bookkeeping operations with attention to accounts payable, banking reconciliation.
  • Organized and carried out quarterly sales reports
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
  • Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Expected in 04/2021 Associate of Arts | Business Administration And Management University of Phoenix, Tempe, AZ GPA:
Expected in Certificate of Completion | Dental Assisting Central Louisiana School For Dental Assistants, Alexandria, LA, GPA:
Expected in High School Diploma | Tioga High School, Tioga, LA GPA:
  • Texas Notary Public- Commission Expire February 2022
  • Medical Coding-Louisiana State University-Alexandria - Certificate of Completion - February 2021- April 2021

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School Attended

  • University of Phoenix
  • Central Louisiana School For Dental Assistants
  • Tioga High School

Job Titles Held:

  • Data Specialist
  • Collections Specialist
  • Regional Office Administrator
  • Accounting Specialist/Bookkeeper


  • Associate of Arts
  • Certificate of Completion
  • High School Diploma

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