Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Digital marketing professional experienced in sales, marketing and account management. Knowledgeable about e-commerce, social media and creative digital design.
Highlights
  • Customer service-oriented
  • Excellent written and verbal communicator
  • Microsoft Office Suite expert
  • Problem solving
  • Microsoft Office Suite expert
  • Deadline-driven
  • Cross-functional team leadership
  • Project management
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
06/2013 to Current Data Integrity Specialist I Providence Health & Services | , , Created new processes and systems for increasing customer service satisfaction. Compiled statistical information for special reports.
  • Research obtain and verify data/rate information for 5000 publications in multiple languages.
  • Lead a project for a department store to identify size, rates and publication dates for information of 3200 publications in three weeks.
  • With 2.5 full time employees updated configuration information and reconcile publication dates while maintaining a seasonably high work load.
  • This group is responsible for acquisition and maintenance of key contact and specification of all vendor publications.
  • Reconcile and updated 1700 publications for a major pharmacy client.
  • Compiled statistical information for special reports. Updated departmental standard operating procedures and database to accurately reflect the current practices. Processed confidential tax form information. Identified and resolved system and account issues.
06/2012 to 06/2013 Circulation Analyst | , ,
  • Gathered and recorded circulation information for 1,800 publication from a variety of sources such as: AAM, SRDS, VAC, and vendors directly.
  • Reviewed 3,000 vendors circulation and analyzed documents for inaccuracies in readership versus actual circulation, NIE counts and total percentage of over-runs.
  • Verified and compared 40 percent of zip codes using major news vendors using AAM, SRDS, VAC and Jessicadata.com.
06/2010 to 06/2012 Executive Assistant | , ,
  • Screened telephone calls, and email requests and enquires.
  • Identified and eliminated expenses and household waste by 20 percent.
  • Restructured and implemented techniques to streamline efficiency of daily tasks.
  • Prepared reports and presentations as well as identified new projects for recruitment of independent contractors and evaluate performance.
05/2007 to 04/2010 Accounting Clerk Atara Biotherapeutics | , ,
  • Trained nine employees on how to use the Archdiocese new event planning/management/accounting software Logos over a six month period.
  • Executed and maintained the Logos software database for reporting for the mid-year and year-end statements for 1,900 parishioners.
  • Used my knowledge of accounting to streamline the cash and check disbursements to volunteers, vendor invoicing, and generated weekly payments.
  • Coordinated with the Archdiocese and Cathedral's financial team to refine and implement strict administrative policies regarding the mortgage payment scheduling.
  • Prepared, reviewed, and executed yearly financial audits of 1.4-1.8 million dollars for the Archdiocese.
  • Recorded all contributions for the Cathedral Heritage Foundation on behalf of the Archdiocese.
  • Documented all contributions made by the entire Archdiocese of Minnesota (825,000 parishioner) roof repair project for the Cathedral of Saint Paul's.
  • Helped research and apply for all LLC financial reporting on behalf of the Cathedral Heritage Foundation.
  • Preformed general A/P and A/R duties as assigned.
04/2002 to 01/2007 Variance Analyst Sales Tax Administrator American Stone | , ,
  • Updated freight, tax and 5,000 daily customer databases.
  • Prepared weekly and monthly financial reports for the year end budget of 1.5 - 2 million in total revenue; which included the weekly balance sheets for the two internet sales teams.
  • Assisted with the production of a weekly average of 3,200 payable invoices.
  • Advised customers of each state sales tax exemption rules and regulation via phone, email or in person at our local store.
  • Implemented a document management and retention system for FCC auditing purposes.
Education
Expected in 2002 MBA | Journalism/Advertising University of Saint Thomas, , GPA:
Journalism/Advertising
 
Working on certification of Project Management
Skills
accounting, accounting software, administrative, streamline, A/P, auditing, balance sheets, budget, com, customer service, client, databases, database, document management, email, event planning/management, financial, financial audits, financial reports, financial reporting, invoicing, Logos, policies, presentations, Project Management, publications, publication, recruitment, reporting, Research, sales, scheduling, specification, tax, telephone, phone, year end, year-end, zip

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Resume Overview

School Attended

  • University of Saint Thomas

Job Titles Held:

  • Data Integrity Specialist I
  • Circulation Analyst
  • Executive Assistant
  • Accounting Clerk
  • Variance Analyst Sales Tax Administrator

Degrees

  • MBA

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