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data entry specialist resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised and unsupervised and quickly mastering new skills. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Multitasking
  • Good work ethic
  • Conflict resolution
  • Troubleshooting
  • Organizational skills
  • Data management
  • People skills
  • Microsoft Office
  • Supervision & leadership
  • Problem resolution
  • Active listening
  • Organization
  • Customer service
  • Team management
Experience
09/2022 to 02/2023
Data Entry Specialist Tri Rinse Inc. Eldora, IA,
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
  • Reviewed and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Sorted source documents and organized to be filed.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Proofread and edited documents to correct errors.
  • Exceeded quality goals to support team productivity.
  • Created reports and audited charts to maintain concise records.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
  • Reviewed database entries to verify regulatory compliance.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Transferred completed work to the CFO for review and approval.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Drafted reports to deliver information to upper management and stakeholders.
03/2022 to 09/2022
CSR Ferguson Boca Raton, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
10/2021 to 02/2022
CSR Ferguson Bradley, IL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
02/2012 to 08/2021
Clerk/Supervisor United States Postal Service, USPS City, STATE,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
  • Communicated with customers and employees to answer questions or explain information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Copied, scanned and filed documents to maintain office records.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
Education and Training
Expected in 05/1995
High School Diploma:
Ridgeview Group Home - Colfax, IL,
GPA:

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Resume Overview

School Attended

  • Ridgeview Group Home

Job Titles Held:

  • Data Entry Specialist
  • CSR
  • CSR
  • Clerk/Supervisor

Degrees

  • High School Diploma

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