, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experienced Data Entry Clerk with 8 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. A resourceful and meticulous individual with a reputation for improving office productivity.
- File Management
- Property Inspection Requirements
- Teamwork and Collaboration
- Encompass
- Escrow Account Management
- Credit Reports
- Document Management
- Customer Service
- Employment Verification
- Regulatory Compliance
- Risk Management
- Application Process Management
- Interpersonal Communication
- Attention to Detail
- Complex Mathematics
|
- Data Reporting
- Data Input
- Written and Verbal Communication
- Data Verification
- Decision Making
- Microsoft Office
- Hardware Diagnostics
- Analytical and Methodical
- Organizational Skills
- Tracking and Documentation
- Help Desk Support
- Creative Problem Solving
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Auditing
|
02/2019 to Current Data Entry Specialist/Email and Chat Support Qurate Retail Group Inc. – Boise, ID,
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Handling customer queries on Web Chat, E-mails, and Social Media
- Educate current and potential customers with product and service information
- Reviewed and updated account information in the company computer system.
- Walked customers through online demonstrations to support a better understanding of product features.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Answered questions from customers that came in through the company's online chat feature.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
- Supported document reviews and auditing by locating and providing required data, and reporting on input procedures and other relevant circumstances as necessary.
- Scanned and stored files and records electronically to reduce paper files and secure data.
05/2015 to 04/2019 Customer Service Representative/Technical Support Specialist Kaiser Sunnyside Medical Center – City, STATE,
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Employed Freshdesk, Zendesk, Salesforce, and other ticket support systems.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products, and service information.
- Explained benefits, features, and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues.
- Answered customer questions and addressed concerns resulting in a reduction in customer complaints.
- Upheld privacy and security requirements for customer information.
- Liaised cross-functionally to develop operational improvement initiatives.
- Exceeded company productivity standards consistently.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Audited customer account information to identify issues and develop solutions.
- Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
- Consulted with customers to resolve service and billing issues.
- Analyzed customer activity to promote a safe and secure environment.
02/2013 to 06/2015 Data Entry Specialist Bank Of America – City, STATE,
- Excel in a fast-paced environment with the ability to multitask and follow up with multiple customers and work on multiple files each day
- Completed accurate and efficient data entry and database updates to support business operations.
- Explained bank services, financial products, and applicable fees to customers.
- Entered transactions into the computer and issued customer receipts.
- Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Served many customers during high-volume shifts and remained composed and professional in stressful situations.
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Drafted reports to deliver information to upper management and stakeholders.
- Coordinated, scheduled, and executed in-depth data entry projects.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Obtained scanned records and uploaded them into company databases.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Expected in 01/2009 Bachelor of Science: Banking And Financial Support Services
University of BUEA - South West Cameroon,
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Measurable Results
- Personalization
- Strong Summary
- Target Job