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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced Data Entry Clerk with 8 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. A resourceful and meticulous individual with a reputation for improving office productivity.

Skills
  • File Management
  • Property Inspection Requirements
  • Teamwork and Collaboration
  • Encompass
  • Escrow Account Management
  • Credit Reports
  • Document Management
  • Customer Service
  • Employment Verification
  • Regulatory Compliance
  • Risk Management
  • Application Process Management
  • Interpersonal Communication
  • Attention to Detail
  • Complex Mathematics
  • Data Reporting
  • Data Input
  • Written and Verbal Communication
  • Data Verification
  • Decision Making
  • Microsoft Office
  • Hardware Diagnostics
  • Analytical and Methodical
  • Organizational Skills
  • Tracking and Documentation
  • Help Desk Support
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Data Auditing
Experience
02/2019 to Current
Data Entry Specialist/Email and Chat Support Qurate Retail Group Inc. Boise, ID,
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Handling customer queries on Web Chat, E-mails, and Social Media
  • Educate current and potential customers with product and service information
  • Reviewed and updated account information in the company computer system.
  • Walked customers through online demonstrations to support a better understanding of product features.
  • Answered customer questions and resolved concerns quickly to maximize satisfaction.
  • Answered questions from customers that came in through the company's online chat feature.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
  • Supported document reviews and auditing by locating and providing required data, and reporting on input procedures and other relevant circumstances as necessary.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
05/2015 to 04/2019
Customer Service Representative/Technical Support Specialist Kaiser Sunnyside Medical Center City, STATE,
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Employed Freshdesk, Zendesk, Salesforce, and other ticket support systems.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products, and service information.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Answered customer questions and addressed concerns resulting in a reduction in customer complaints.
  • Upheld privacy and security requirements for customer information.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Exceeded company productivity standards consistently.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Analyzed customer activity to promote a safe and secure environment.
02/2013 to 06/2015
Data Entry Specialist Bank Of America City, STATE,
  • Excel in a fast-paced environment with the ability to multitask and follow up with multiple customers and work on multiple files each day
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Explained bank services, financial products, and applicable fees to customers.
  • Entered transactions into the computer and issued customer receipts.
  • Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Served many customers during high-volume shifts and remained composed and professional in stressful situations.
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Drafted reports to deliver information to upper management and stakeholders.
  • Coordinated, scheduled, and executed in-depth data entry projects.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Obtained scanned records and uploaded them into company databases.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Education and Training
Expected in 01/2009
Bachelor of Science: Banking And Financial Support Services
University of BUEA - South West Cameroon,
GPA:

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Resume Overview

School Attended

  • University of BUEA

Job Titles Held:

  • Data Entry Specialist/Email and Chat Support
  • Customer Service Representative/Technical Support Specialist
  • Data Entry Specialist

Degrees

  • Bachelor of Science

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