Experienced Data Entry Clerk with 8 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. A resourceful and meticulous individual with a reputation for improving office productivity.
Skills
File Management
Property Inspection Requirements
Teamwork and Collaboration
Encompass
Escrow Account Management
Credit Reports
Document Management
Customer Service
Employment Verification
Regulatory Compliance
Risk Management
Application Process Management
Interpersonal Communication
Attention to Detail
Complex Mathematics
Data Reporting
Data Input
Written and Verbal Communication
Data Verification
Decision Making
Microsoft Office
Hardware Diagnostics
Analytical and Methodical
Organizational Skills
Tracking and Documentation
Help Desk Support
Creative Problem Solving
Issue and Complaint Resolution
Understanding Customer Needs
Data Auditing
Experience
02/2019 to Current
Data Entry Specialist/Email and Chat SupportQurate Retail Group Inc. – Boise, ID,
Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Handling customer queries on Web Chat, E-mails, and Social Media
Educate current and potential customers with product and service information
Reviewed and updated account information in the company computer system.
Walked customers through online demonstrations to support a better understanding of product features.
Answered customer questions and resolved concerns quickly to maximize satisfaction.
Answered questions from customers that came in through the company's online chat feature.
Adhered to strict data confidentiality policies to prevent information leakage.
Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
Supported document reviews and auditing by locating and providing required data, and reporting on input procedures and other relevant circumstances as necessary.
Scanned and stored files and records electronically to reduce paper files and secure data.
05/2015 to 04/2019
Customer Service Representative/Technical Support SpecialistKaiser Sunnyside Medical Center – City, STATE,
Documented customer correspondence in CRM to track requests, problems, and solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Employed Freshdesk, Zendesk, Salesforce, and other ticket support systems.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
Processed documentation and troubleshot discrepancies to build client rapport.
Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
Answered incoming telephone calls to provide store, products, and service information.
Explained benefits, features, and recommendations to maximize client retention.
Reviewed account and service histories to identify trends and resolve issues.
Answered customer questions and addressed concerns resulting in a reduction in customer complaints.
Upheld privacy and security requirements for customer information.
Liaised cross-functionally to develop operational improvement initiatives.
Exceeded company productivity standards consistently.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Audited customer account information to identify issues and develop solutions.
Informed customers about billing procedures, processed payments, and provide payment options setup assistance.
Consulted with customers to resolve service and billing issues.
Analyzed customer activity to promote a safe and secure environment.
02/2013 to 06/2015
Data Entry SpecialistBank Of America – City, STATE,
Excel in a fast-paced environment with the ability to multitask and follow up with multiple customers and work on multiple files each day
Completed accurate and efficient data entry and database updates to support business operations.
Explained bank services, financial products, and applicable fees to customers.
Entered transactions into the computer and issued customer receipts.
Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Identified and reported suspicious behavior to security personnel as appropriate.
Served many customers during high-volume shifts and remained composed and professional in stressful situations.
Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Scanned and stored files and records electronically to reduce paper files and secure data.
Drafted reports to deliver information to upper management and stakeholders.
Coordinated, scheduled, and executed in-depth data entry projects.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Obtained scanned records and uploaded them into company databases.
Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Education and Training
Expected in 01/2009
Bachelor of Science: Banking And Financial Support Services University of BUEA - South West Cameroon, GPA:
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School Attended
University of BUEA
Job Titles Held:
Data Entry Specialist/Email and Chat Support
Customer Service Representative/Technical Support Specialist
