LiveCareer-Resume

data entry specialist resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Very skilled in oral and written communication, team leadership, and relationship-building. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivated nature. People person who enjoys assisting customers/clients with their needs or request at hand.

Skills
  • Data Entry Documentation
  • Sensitive Material Handling
  • Back Office Operations
  • PC Proficient
  • CRM and Office Management Software
  • Multitasking and Time Management
  • Professional and Courteous
  • Strong Organizational Skills
  • Verbal and Written Communication
  • Multi-Line Telephone Systems
  • Recordkeeping and Bookkeeping
Experience
02/2023 to Current Data Entry Specialist Webstaurantstore | Dayton, NV,
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Reviewed and updated account information in company computer system.
  • Verified source documents to locate required data for entry.
  • Coordinated, scheduled and executed in-depth data entry projects.
  • Received payment and posted to appropriate customer accounts.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Input information regarding fraud investigations into detailed reports for submission to clients
01/2023 to 02/2023 Mail Processing Clerk Broadridge | Texas, AL,
  • Operated mail processing equipment and manually sorted mail.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Operated security screening equipment to identify suspicious mail and potential security threats.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Obtained receipts for registered and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
08/2022 to 12/2022 Caregiver Avalon Health Care Group | CA, State,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Supported bathing, dressing and personal care needs.
  • Assisted patients with daily personal hygiene.
  • Cooked appetizing and satisfying meals and snacks.
10/2021 to 07/2022 Client Relations Associate Blitt & Gaines P.C. | Naperville, IL,
  • Research, analyze, and take the initiative for proactively resolving
    issues and problems
  • Tracked issues in the quality monitoring systems or tools and analyzes the results.
  • Observed agent’s call and analyzed the quality of the call with respect to customer’s requirement and expectations.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties
  • Developed expertise and remained current in knowledge of policy
    updates, online services, and company resources
03/2021 to 05/2021 Remediation/Research Analyst Off The Muck Market | Canastota, NY,
  • Served as an advocate for family members and/or personal representatives for deceased customers who called our call center looking to handle financial affairs
  • Assisted branch bankers, customers, attorneys, with closing/opening of accounts, trust, and estates
  • Delivered outstanding customer service to both the internal and external customer base
  • Communicated with empathy during highly stressful and sensitive situations by being compassionate and acknowledging emotions
  • Developed expertise and remained current in knowledge of estate rules and documentation requirements across the enterprise using several different software systems including PEGA / HOGAN
05/2018 to 12/2019 Office Manager Lifepoint Hospitals | Charlotte, NC,
  • Maintained office services by organizing office operations and procedures; prepared payroll; responded to correspondences; reviewed and approved supply requisitions
  • Interpreted and communicated work procedures and company policies to staff.
  • Planned meetings, track deliverables, and complied routine reports and aged accounts list
  • Designed and implemented office policies by establishing standards
    and procedures; measured results against standards; made necessary adjustments and action plans
  • Completed all scanning and distribution of Training Evaluations and Factory Training Certificates
  • Maintained office staff by recruiting, selecting, orienting, coaching,
    counseling, monitoring, and appraising job results
  • Scheduled operational requirements and assigned work for over 20 employees
01/2016 to 05/2018 Patient Access Specialist Lash Group | City, STATE,
  • Applied HIPAA privacy and security regulations while handling patient information
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
  • Processed incoming enrollment forms for programs which are led by follows up via phone, mail, and/or fax for missing enrollment information
  • Called insurance companies and verified patient coverage; Identified other sources of health care coverage for patients through simple queries and use of the Payer Plus database.
02/2013 to 11/2015 Escalation Supervisor Iqor /Sprint | City, STATE,
  • Monitored and coached, monthly performance of 10 -15 specialists to meet company and individual goals
  • Discussed and resolved personnel issues, which impacted productivity and performance in a call center environment
  • Held weekly one on one sessions utilized for developing the areas of opportunity with observation of behaviors needed to maintain satisfactory production levels
  • Developed and instructed curriculums, while upholding the company procedures to ensure knowledge of a complex billing system
  • Monitored and evaluated inbound and outbound interaction quality.
  • Tracked issues in the quality monitoring systems or tools and analyzes the results.
Education and Training
Expected in 05/2010 to to Bachelor of Arts | Business Administration And Management Strayer University, Marietta, GA, GPA:
Expected in 05/2002 to to Bachelor of Science | Criminal Justice Barber-Scotia College, Concord, GPA:
Expected in 06/1999 to to High School Diploma | Scotland High School, Laurinburg, NC GPA:

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Resume Overview

School Attended

  • Strayer University
  • Barber-Scotia College
  • Scotland High School

Job Titles Held:

  • Data Entry Specialist
  • Mail Processing Clerk
  • Caregiver
  • Client Relations Associate
  • Remediation/Research Analyst
  • Office Manager
  • Patient Access Specialist
  • Escalation Supervisor

Degrees

  • Bachelor of Arts
  • Bachelor of Science
  • High School Diploma

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