Data Entry Specialist Resume Example Tidewater Staffing

DATA ENTRY SPECIALIST

Skills

Report drafting
Typing 35 wpm
Data acquisition
Word processing
Professional and mature
Scheduling
Identifying Errors
Sales expertise
Report preparation

Credit card processing
Inbound and Outbound Calling
CRM
Creative problem solving
Professional telephone demeanor
Good listening skills
Order Fulfillment
Billing Inquiries
Customer Accounts Management

Professional Summary

Hardworking Customer Service Representative bringing over 8 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Work History

Data Entry Specialist, 03/2020 to 11/2020
Tidewater Staffing - Portsmouth, VA

Evaluated source documents to locate information needed for each data entry field.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Monitored database updates and verified for correctness.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Completed data entry tasks with accuracy and efficiency.
Obtained scanned records and uploaded into database.
Reviewed completed work for compliance with regulations.
Verified accuracy of data before transcribing.
Scanned documents and saved in database to keep records of essential organizational information.
Drafted reports for upper management as directed.
Identified data entry errors and reported to necessary departments.

Customer Service Representative, 03/2019 to 02/2020
Roto-Rooter - Portsmouth, VA

Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered constant flow of customer calls with up to 20 calls in queue per minute.
Assisted customers with setting appointments for service.
Recommended plumbing and water clean up to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Agent, 01/2017 to 12/2019
Verizon - Hampton, VA

Recommended products to customers and suggested other options if preferred product was unavailable.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on company systems, form completion, and access to services.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Assisted call-in customers with questions and orders.
Resolved over 100-120 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Answered over 100 calls per 8 hour shift to meet fast-paced call center demands.
Described and explained details about internet, cable and tv options to inform customers and guide purchasing decisions.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Educated customers on promotions to enhance sales.

Customer Service Specialist, 04/2016 to 12/2018
Comcast - Chesapeake, VA

Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Described and explained details about options to inform customers and guide purchasing decisions.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Educated customers on promotions to enhance sales.

Education

High School DiplomaWoodrow Wilson High School - Portsmouth, VA

Associate in Business Administration: : Business Administration, Expected in 04/2022University Of Phoenix-Online - Tempe, AZ

Resume Overview

Companies Worked For:

Tidewater Staffing
Roto-Rooter
Verizon
Comcast

School Attended

Woodrow Wilson High School
University Of Phoenix-Online

Job Titles Held:

Data Entry Specialist
Customer Service Representative
Customer Service Agent
Customer Service Specialist

Degrees

High School Diploma
Associate in Business Administration : : Business Administration , Expected in 04/2022

Data Entry Specialist Resume Example

Resume Score: 80%

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