A fun, friendly, polite individual known for maintaining a professional environment in hectic situation. Ability to work in high volume fast paced environment. Great communication skills. Also able to tackle all kinds of situations effectively.
Enthusiastic highly successful at upselling and promoting new products.
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training. Motivated to learn, grow and excel.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Motivated Customer Service Representative with over 8 plus years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.
People - oriented
Skillful menu development
Flexible schedule availability
General knowledge of computer software
Honest, trustworthy and punctual
Neat and clean in appearance
On time and reliable
Personable and affable
Proficient in customer service
Cash register familiarity
Computer software expert
Basic administrative knowledge
Retail sales experience
Service-oriented team player
Strong client-interaction skills
Willing to work late hours
Willing to work nights and weekends
Call center operations
Customer service excellence
Compassion and love for animals
Sales team development
Service desk team management
Customer service, education, and counseling
Customer service orientation
Customer service expertise
Inbound customer service
Customer relationship building
Data Entry Specialist, 07/2017 to 02/2020 Audit Services Inc- USAA Insurance – Conyers, Ga
Entered numerical data into databases in a timely and accurate manner.
Made outbound calls to other Adverse Carriers to file auto claims
Managed my time to meet daily production.
Typed and compiled documents, answered phones and completed paperwork for the office.
Knowledgeable about the use of Microsoft office.
Produced monthly reports using advanced Excel spreadsheet functions.
Completed data entry tasks with accuracy and efficiency.
Documents completed work in appropriate logbooks.
Communicated with associates to ensure cohesive completion of work.
Evaluated source documents to locate information needed for each data entry field.
Added documents to file records and created new records to support filing needs.
Hardlines Merchandiser & Pricing Specialist, 04/2013 to 07/2017 Kmart – Covington, Georgia, United States
Answered customer questions regarding store merchandise, department information and pricing.
Designed displays to make the store experience interactive and engaging.
Led merchandise selection, pricing, planning and marketing.
Maintained friendly and professional customer interactions.
Contributed to team success by exceeding team sales goals.
Built relationships with customers to increase likelihood of repeat business.
Worked as a team member to provide the highest level of service to customers.
Demonstrated that customers come first by serving them with a sense of urgency.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Operated a cash register.
Stocked and replenished merchandise according to store merchandising layouts.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cashier/Customer Service, 02/2010 to 06/2012 Lowe's Home Improvement – Conyers, Georgia, United States
Provided an elevated customer experience to generate a loyal clientèle.
Responsible for providing quick friendly customer service by answering customers questions.
Providing purchase assistance.
Keep the shelves stocked.
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing.
Knowledge of weight measurements.
Verified that all customers received receipts for purchases.
Demonstrated use and care of merchandise.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Trained and served as a peer coach for new sales associates.
Waitress/Hostess, 03/2009 to 02/2012 Sonny's BBQ – Conyers, Georgia, United States
Accepted payment from customers and made change as necessary.
Answered telephone calls and responded to inquiries.
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted diners with seating as needed
Assisted in maintaining preparation and service areas in a sanitary condition
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned bars, work areas, and tables
Cleaned garbage cans with water or steam
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Responsible for the production and plating of desserts.
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Companies Worked For:
Audit Services Inc- USAA Insurance
Lowe's Home Improvement
Newton High School
Job Titles Held:
Data Entry Specialist
Hardlines Merchandiser & Pricing Specialist
High School Diploma : 2010
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