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Possess exceptional organization skills, corroborate well with others often extending my knowledge and skill set to assist others. Fast learner and eager to acquire more knowledge and add onto my extensive skill set. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Received incoming calls and handled data requests from internal stakeholders.
- Obtained scanned records and uploaded into database.
- Drafted reports for upper management as directed.
- Completed accurate and efficient data entry and database updates to support business operations.
- Reviewed and updated account information in company computer system.
- Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
- Verified and logged deadlines in response to daily inquiries and requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
Cashier May 2017 to July 2018
- Processed payments by check, cash, debit and credit and maintained accurate drawers.
- Restocked and fronted checkout merchandise to increase sales.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Front Service ClerkAugust 2016 to May 2017
- Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking.
- Removed trash, swept and mopped floors for a professional appearance.
- Helped customers get groceries to vehicles.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Assisted customers with carry-out service.
- Collected carts from the parking lot and designated returns.
Palm Beach State College - Lake Worth, FL
Royal Palm Beach High School - Royal Palm Beach, FL
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Resume Overview
School Attended
- Palm Beach State College
- Royal Palm Beach High School
Job Titles Held:
- Data Entry Operator
- Customer Service Associate
- Customer Service Representative
Degrees
- Associate of Arts
- High School Diploma
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