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Data Entry Clerk for Covid-19 Testing Site Resume Example

Resume Score: 80%

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Lisa
Wilson
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, data entry and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Maintains confidentiality
  • Professional and mature
  • Word processing
  • Mail handling
  • Independent worker
  • Excel formulas
  • Microsoft Office proficiency
  • Data collection and reporting
  • Data verification
  • Information Verification
  • Appointment Scheduling
  • Insurance claims
  • Reminder calls
  • Insurance Verification
  • Payment collection
  • Patient Scheduling
  • Customer Service
  • Inbound and Outbound Calling
  • Credit card processing
  • Complaint resolution
  • Report preparation
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Multi-line phone talent
  • Money handling abilities
  • Good listening skills
  • Creative problem solving
  • Appointment Scheduling
  • Scheduling
  • Medical Insurance
  • Patient Assistance
  • Appointment Setting
  • Patient Information Verification
  • Patient Information Collection
  • Patient Checkout Procedures
  • Payment Collection
  • Spreadsheets
  • Patient Contact
  • Office Supply Ordering
  • Billing Inquiries
  • Medical Records Maintenance
  • Directing Callers
Education
Illinois Central CollegeEast Peoria, ILBusiness Administration
Spoon River CollegeCanton, IL05/2012Certified Nursing Assistant
Work History
HR Support & Consulting Services Inc.- Data Entry Clerk for Covid-19 Testing Site
Peoria, IL04/2020 - Current
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Added documents to file records and created new records to support filing needs.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified accuracy of all computer system information by updating data.
  • Entered client information into databases quickly and with minimal errors.
  • Obtained scanned records and uploaded into database.
  • Organized, sorted and checked Epic input data against original documents.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
DORS- Home Health Care Provider
Peoria, IL04/2016 - 03/2020
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Administered medication as directed by physician.
  • Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
Ameritox Ltd.- Specimen Processor
Peoria, IL12/2013 - 03/2016
  • Ordered all drug testing supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented procedures necessary for specimen packaging and labeling.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Worked with patients who were prescribed opiate's, monitoring levels of through saliva or urine specimens.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Served customers in a friendly, efficient manner following outlined steps of service.
Osf St. Francis Hospital & Medical Group- Patient Care Technician
Peoria, IL09/2012 - 05/2014
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Documented observations and baseline measurements in medical records.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Answered light or bell calls per shift to respond to patient requests and needs.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
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Resume Overview

Companies Worked For:

  • HR Support & Consulting Services Inc.
  • DORS
  • Ameritox Ltd.
  • Osf St. Francis Hospital & Medical Group

School Attended

  • Illinois Central College
  • Spoon River College

Job Titles Held:

  • Data Entry Clerk for Covid-19 Testing Site
  • Home Health Care Provider
  • Specimen Processor
  • Patient Care Technician

Degrees

  • Business Administration
    Certified Nursing Assistant

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