Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated customer service associate, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Achieved a bonus through effectively helping with customer needs.
  • Decision Making
  • Self-Starter
  • Data Verification
  • Microsoft Office Suite
  • Multitasking and Prioritization
  • Attention to Detail
  • Written and Verbal Communication
  • Records Management
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
Work History
10/2021 to Current Data Entry Clerk La Salle University | Philadelphia, PA,
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled information and input into computer database.
  • Tracked and maintained records for shipping department.
  • Located and corrected data entry errors and reported to management.
  • Obtained scanned records and uploaded into database.
  • Entered data into computer system according to formatting standards.
  • Sorted documents and maintained organized filing process.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
02/2019 to 07/2022 Warehouse Associate Lidl | Roswell, GA,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Pre-assembled containers to be easily selected by packing associates.
  • Operated hand-held inventory control device and calculator to fill orders on time.
03/2021 to 09/2021 Customer Service Associate Nvr, Inc. | Philadelphia, PA,
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Coordinated efficient product deliveries to meet customers' demands.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Assisted customers in making informed purchase choices and selecting products.
  • Tracked stock availability to order supplies for timely stock replenishment.
08/2020 to 02/2021 Security Officer Schulte Hospitality Group | Louisville, KY,
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Permitted entry with escort for approved persons into secure locations.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Checked and verified photo identification prior to granting facility access.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Secured multiple doors in office and main building.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Detailed security-related incidents into reports for dissemination to upper management.
Expected in High School Diploma | Whetstone High School, Columbus, OH GPA:

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Resume Overview

School Attended

  • Whetstone High School

Job Titles Held:

  • Data Entry Clerk
  • Warehouse Associate
  • Customer Service Associate
  • Security Officer


  • High School Diploma

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