LiveCareer-Resume

data entry clerk resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.

Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.

Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction.

Skills
  • Certified in 10-Key
  • Error Identification
  • Administrative Support Specialist
  • Data Transcription
  • Filing and Data Archiving
  • Advanced Clerical Knowledge
  • Collecting Information
  • Verifying Data Accuracy
  • Microsoft Office
  • Multitasking and Prioritization
  • Time Management
  • Data Verification
  • Data Management
  • Attention to Detail
  • Written and Verbal Communication
  • Data Review
  • Microsoft Office Suite
  • Decision Making
  • Customer Relationship Management
  • Excellent Communication Skills
  • Customer Service-Oriented
  • Data Entry
  • Order Processing
  • Strong Problem Solver
  • Informational Resources
  • Spreadsheet Management
  • Invoice Processing
  • Data Processing
  • Multi-Line Phone Proficiency
Experience
Data Entry Clerk, 07/2021 - Current
Meridian Waste Solutions, Inc Lunenburg, VA,
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Proofread and edited documents to correct errors.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Scheduler, 03/2019 - 07/2022
Mednax Orlando, FL,
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Entered information into system to update status reports.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.
  • Made phone calls and sent emails to establish leads.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Prepared packages containing all pertinent documentation for collections accounts.
Appointment Scheduler, 04/2017 - 03/2019
3 Day Blinds Worcester, MA,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.
  • Made phone calls and sent emails to establish leads.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls.
Education and Training
High School Diploma: , Expected in 05/1999
-
Immaculate Conception High - Memphis, TN
GPA:
Status -
: , Expected in
-
Northwest Community College - Southaven, MS
GPA:
Status -

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Resume Overview

School Attended

  • Immaculate Conception High
  • Northwest Community College

Job Titles Held:

  • Data Entry Clerk
  • Scheduler
  • Appointment Scheduler

Degrees

  • High School Diploma
  • Some College (No Degree)

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