Detail-oriented Data Entry Clerk with 5 years of experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized at all times with ability to work quickly.
Skills
Clerical
Computer skills
MS Office
Team management
Active listening
Supervision
Customer service
Time management
Teambuilding
Communication
Leadership
Flexible
Relationship building
Working collaboratively
Training & Development
Planning
Customer service orientation
Advanced clerical knowledge
Microsoft Excel certified
Spreadsheet management
Experience
10/2019 to Current
Data Entry ClerkCci Health & Wellness Services – Adelphi, MD,
Verified and logged deadlines in response to daily inquiries and requests.
Maintained quality levels above prescribed minimums to support team productivity.
Reviewed and updated account information in company computer system.
Compiled, sorted and verified digital data against source documents.
Updated departmental standard operating procedures and database to accurately reflect current practices.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Reviewed source documents to locate required data for entry.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Adhered to strict data confidentiality policies to prevent information leakage.
Proofread documents and edited materials to correct grammar and spelling mistakes.
Identified and corrected data entry errors to prevent duplication across systems.
Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
Reported malfunctioning or unusable technologies to request updates or technical support.
Compiled and documented statistical information for reports.
Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
10/2018 to 10/2019
Customer Service ManagerAmita Health – North Vernon, IN,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Documented conversations with customers to track requests, problems and solutions.
Led team engaged in delivering assistance to customer service department on daily basis.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Resolved inquiries to consistently meet performance benchmarks.
Relayed productive customer feedback to marketing teams.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Responded to in-person and online customers to improve company customer service ratings.
Evaluated and authenticated returns, exchanges and voids.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Evaluated quality of representatives' phone calls and provided feedback to management.
Assessed customer account information to determine current issues and potential solutions.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
Created order management system for sales and customer service personnel to improve client experience.
Assisted customers in making payments on accounts and setting up payment plans.
Assessed departmental operations to determine areas for customer service improvement and support.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
01/2017 to 09/2018
Data Entry ClerkCci Health & Wellness Services – Forest Glen, MD,
Verified and logged deadlines in response to daily inquiries and requests.
Reviewed and updated account information in company computer system.
Maintained quality levels above prescribed minimums to support team productivity.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Identified and corrected data entry errors to prevent duplication across systems.
Adhered to strict data confidentiality policies to prevent information leakage.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Compiled and documented statistical information for reports.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Proofread documents and edited materials to correct grammar and spelling mistakes.
Updated departmental standard operating procedures and database to accurately reflect current practices.
Compiled, sorted and verified digital data against source documents.
Reduced physical document storage footprint by scanning and eliminating outdated records.
Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
Communicated with coworkers regarding deadlines and project milestones.
Used data input interface to transcribe information from physical source documents into databases.
Reported malfunctioning or unusable technologies to request updates or technical support.
Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
01/2012 to 01/2017
Sous ChefAnheuser-Busch Inbev – Oakland, CA,
Supervised all kitchen food preparation in demanding, high-volume environment.
Implemented and maintained excellent service to achieve guest satisfaction.
Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
Negotiated with food suppliers to cut costs by buying in bulk.
Streamlined kitchen processes to shorten wait times and serve additional guests.
Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
Provided excellent professional development opportunities for staff.
Focused on customer satisfaction, creating delicious cuisine to impress diners.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Performed as head chef as needed to maintain team productivity and restaurant quality.
Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
Liaised closely with kitchen and other departments, including front-of-house personnel.
Trained kitchen workers on culinary techniques.
Built strong vendor relationships to bring in top ingredients at optimal prices.
Conducted frequent line checks to keep food at proper temperatures in holding zones.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Created tasty dishes using popular recipes, delighting patrons and generating return business.
Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Created diverse cuisines for full restaurant, special event, catering and tasting menus.
Assisted with interviewing, hiring and training kitchen personnel.
Improved performance of team members resulting in high-quality meals produced daily.
Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.
Plated food according to restaurant artistic guidelines to promote attractive presentation.
Supervised kitchen staff of 15 individuals, delivering on-the-fly training and mentoring to improve skills.
Education and Training
Expected in 04/2023
Associate of Applied Science: Health Administration University of Phoenix - Tempe, AZ GPA:
Expected in 03/2009
Associate of Arts: Emergency Medical Technician Sanford Brown College - Fenton, MO GPA:
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