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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented Data Entry Clerk with 5 years of experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized at all times with ability to work quickly.

Skills
  • Clerical
  • Computer skills
  • MS Office
  • Team management
  • Active listening
  • Supervision
  • Customer service
  • Time management
  • Teambuilding
  • Communication
  • Leadership
  • Flexible
  • Relationship building
  • Working collaboratively
  • Training & Development
  • Planning
  • Customer service orientation
  • Advanced clerical knowledge
  • Microsoft Excel certified
  • Spreadsheet management
Experience
10/2019 to Current
Data Entry Clerk Cci Health & Wellness Services Adelphi, MD,
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Reviewed and updated account information in company computer system.
  • Compiled, sorted and verified digital data against source documents.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Reviewed source documents to locate required data for entry.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
  • Reported malfunctioning or unusable technologies to request updates or technical support.
  • Compiled and documented statistical information for reports.
  • Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
10/2018 to 10/2019
Customer Service Manager Amita Health North Vernon, IN,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Relayed productive customer feedback to marketing teams.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Evaluated and authenticated returns, exchanges and voids.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Assessed customer account information to determine current issues and potential solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Created order management system for sales and customer service personnel to improve client experience.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
01/2017 to 09/2018
Data Entry Clerk Cci Health & Wellness Services Forest Glen, MD,
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Reviewed and updated account information in company computer system.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Compiled and documented statistical information for reports.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Compiled, sorted and verified digital data against source documents.
  • Reduced physical document storage footprint by scanning and eliminating outdated records.
  • Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Reported malfunctioning or unusable technologies to request updates or technical support.
  • Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
  • Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
01/2012 to 01/2017
Sous Chef Anheuser-Busch Inbev Oakland, CA,
  • Supervised all kitchen food preparation in demanding, high-volume environment.
  • Implemented and maintained excellent service to achieve guest satisfaction.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Negotiated with food suppliers to cut costs by buying in bulk.
  • Streamlined kitchen processes to shorten wait times and serve additional guests.
  • Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
  • Provided excellent professional development opportunities for staff.
  • Focused on customer satisfaction, creating delicious cuisine to impress diners.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Performed as head chef as needed to maintain team productivity and restaurant quality.
  • Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
  • Liaised closely with kitchen and other departments, including front-of-house personnel.
  • Trained kitchen workers on culinary techniques.
  • Built strong vendor relationships to bring in top ingredients at optimal prices.
  • Conducted frequent line checks to keep food at proper temperatures in holding zones.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Created diverse cuisines for full restaurant, special event, catering and tasting menus.
  • Assisted with interviewing, hiring and training kitchen personnel.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.
  • Plated food according to restaurant artistic guidelines to promote attractive presentation.
  • Supervised kitchen staff of 15 individuals, delivering on-the-fly training and mentoring to improve skills.
Education and Training
Expected in 04/2023
Associate of Applied Science: Health Administration
University of Phoenix - Tempe, AZ
GPA:
Expected in 03/2009
Associate of Arts: Emergency Medical Technician
Sanford Brown College - Fenton, MO
GPA:

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School Attended

  • University of Phoenix
  • Sanford Brown College

Job Titles Held:

  • Data Entry Clerk
  • Customer Service Manager
  • Data Entry Clerk
  • Sous Chef

Degrees

  • Associate of Applied Science
  • Associate of Arts

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