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Detail-oriented Data Entry Clerk with 5 years of experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized at all times with ability to work quickly.
- Clerical
- Computer skills
- MS Office
- Team management
- Active listening
- Supervision
- Customer service
- Time management
- Teambuilding
- Communication
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- Leadership
- Flexible
- Relationship building
- Working collaboratively
- Training & Development
- Planning
- Customer service orientation
- Advanced clerical knowledge
- Microsoft Excel certified
- Spreadsheet management
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10/2019 to Current Data Entry Clerk Cci Health & Wellness Services – Adelphi, MD,
- Verified and logged deadlines in response to daily inquiries and requests.
- Maintained quality levels above prescribed minimums to support team productivity.
- Reviewed and updated account information in company computer system.
- Compiled, sorted and verified digital data against source documents.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Reviewed source documents to locate required data for entry.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
- Reported malfunctioning or unusable technologies to request updates or technical support.
- Compiled and documented statistical information for reports.
- Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
10/2018 to 10/2019 Customer Service Manager Amita Health – North Vernon, IN,
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Led team engaged in delivering assistance to customer service department on daily basis.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Resolved inquiries to consistently meet performance benchmarks.
- Relayed productive customer feedback to marketing teams.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Responded to in-person and online customers to improve company customer service ratings.
- Evaluated and authenticated returns, exchanges and voids.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Assessed customer account information to determine current issues and potential solutions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Created order management system for sales and customer service personnel to improve client experience.
- Assisted customers in making payments on accounts and setting up payment plans.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
01/2017 to 09/2018 Data Entry Clerk Cci Health & Wellness Services – Forest Glen, MD,
- Verified and logged deadlines in response to daily inquiries and requests.
- Reviewed and updated account information in company computer system.
- Maintained quality levels above prescribed minimums to support team productivity.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled and documented statistical information for reports.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Compiled, sorted and verified digital data against source documents.
- Reduced physical document storage footprint by scanning and eliminating outdated records.
- Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
- Communicated with coworkers regarding deadlines and project milestones.
- Used data input interface to transcribe information from physical source documents into databases.
- Reported malfunctioning or unusable technologies to request updates or technical support.
- Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
- Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
- Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
01/2012 to 01/2017 Sous Chef Anheuser-Busch Inbev – Oakland, CA,
- Supervised all kitchen food preparation in demanding, high-volume environment.
- Implemented and maintained excellent service to achieve guest satisfaction.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Negotiated with food suppliers to cut costs by buying in bulk.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
- Provided excellent professional development opportunities for staff.
- Focused on customer satisfaction, creating delicious cuisine to impress diners.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Performed as head chef as needed to maintain team productivity and restaurant quality.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Liaised closely with kitchen and other departments, including front-of-house personnel.
- Trained kitchen workers on culinary techniques.
- Built strong vendor relationships to bring in top ingredients at optimal prices.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Assisted with interviewing, hiring and training kitchen personnel.
- Improved performance of team members resulting in high-quality meals produced daily.
- Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Supervised kitchen staff of 15 individuals, delivering on-the-fly training and mentoring to improve skills.
Expected in 04/2023 Associate of Applied Science: Health Administration
University of Phoenix - Tempe, AZ
GPA:
Expected in 03/2009 Associate of Arts: Emergency Medical Technician
Sanford Brown College - Fenton, MO
GPA:
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